Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Re: Arlo app not starting after update (Android)

Arlo app not working on Android since latest phone update. Can use on Iphone, but not the Samsung. Really need this fixed as it is used to monitor elderly person at night. I have not been able to find any information on a fix anywhere. I have unistalled, shut phone down, reinstalled and no luck. It just reads that Arlo has stopped working. I figured there would be a fix by nowl

Model: VMB3000 | Arlo Base Station
Message 176 of 457
Tutor

Re: Arlo app not starting after update (Android)

We have the same issue on our android phones...I 'chatted' with Arlo Support last night, who put in a repair ticket to resolve issue...but it's not yet been resolved. We are hoping it will be soon!!!!
Message 177 of 457
Aspirant

Re: Mobile appl keeps stopping on Galaxy J7 since update yesterday. J7 running 8.1.0.

We just installed arlo and it works on my wifes phone but not on my J7. There is a phone # to call for customer service.

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 178 of 457

Re: ARLO APP KEEPS CRASHING

Dont give up yet... hopefully it will be fixed soon BUT it is just their attitude and not keeping all of their user informed as to what is going on.
Make sure you reflect this on the App's Reviews!
I had to download and installan older version (APT file, not from the App store) for now.which works great. Definately TURN OFF Auto Updates on the phone so that the new update won't install again !
Message 179 of 457
Aspirant

Re: Mobile appl keeps stopping on Galaxy J7 since update yesterday. J7 running 8.1.0.

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Arlo Support Case # 40586399

 

Dear ,

Your case has been updated by Arlo Support.

 

Case #: 40586399

Case Summary: Default

Product: VMC4030P-100NAS

 

Update from Arlo:

Hi Richard,

Good day! 

Thank you for the prompt response and providing us the information that we have requested. I discussed the case with the team and able to confirm that we have heard similar reports and have identified the issue and diligently working to implement a fix. We are going to forward your case to the appropriate team so your case will be added to the list of affected users. We will provide you an update via email. 

We appreciate your cooperation. 

Kind Regards, 

Message 180 of 457
Aspirant

Re: my arlo app updated now it won't open

I have the same problem - after recent update when trying to open getting erroor "application stop working" - what is going on ?

Reinstallation doesn't help.

Message 181 of 457
Aspirant

Re: Mobile appl keeps stopping on Galaxy J7 since update yesterday. J7 running 8.1.0.

I let you know if they send some kind of fix..

Message 182 of 457
Aspirant

Arlo app won't work on my Samsung J7 2018 smartphone

I got a new Samsung J7 2018 smartphone a week ago.   The Arlo app worked fine.  Yesterday it quit working - keeps telling me to close the app.   I've uninstalled and reinstalled the app several times but still won't open.  However I can open My Arlo app on my laptop and see everything just fine.   The camera is recording and working however I just can't see anything on my smartphone.

Message 183 of 457
Aspirant

Re: Arlo App has stopped working

ARLO HAS STOPPED. REINSTALLED THE APP. NOTHING. Any ideas
Message 184 of 457
Aspirant

Re: Arlo app won't work on my Samsung J7 2018 smartphone

My new Samsung J7V is having the same problem. Arlo worked when I first purchased the phone several weeks ago, now Arlo immediately crashes when I try to open it. I have uninstalled and re-installed the latest software several times and still get the same result. Arlo works just fine on my desktop with Windows 7 pro. Any suggestions will certainly be appreciated.

Message 185 of 457
Aspirant

Re: Arlo App has stopped working

Same here - just stopped working yesterday. Turned off and on base station and nothing.
Message 186 of 457
Guru

Re: Arlo Baby 2.6.3.23000 and Android 8.0.0

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

Message 187 of 457
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Tutor

Re: Arlo app error: Arlo has stopped send feedback

This is interesting, the app won't launch (it crashes before launching as described above) ... BUT ... I still get notifications on my Galaxy J7 if one of the cams detects motion.  So the system is still working including push notifications but the app itself crashes every time.

Message 188 of 457
Guru

Re: Android app not working

It's not just Samsung. Mine is a Nexus 6.

 

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure. 

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

Message 189 of 457
Guru

Re: Arlo app won't work on my Samsung J7 2018 smartphone

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

Message 190 of 457
Guru

Re: Arlo App has stopped working

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

Message 191 of 457
Aspirant

I've just purchased Arlo. When i try to open the App i get "Arlo has stopped " Help

 
Model: VMC3030 | Arlo Wire-Free Camera
Message 192 of 457
Guru

Re: Arlo app not starting after update (Android)

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

Message 193 of 457
Guru

Re: App no longer works

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

Message 194 of 457
Guru

Re: I've just purchased Arlo. When i try to open the App i get "Arlo has stopped " Help

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

Message 195 of 457
Bkk Aspirant
Aspirant

Re: arlo android app keeps crashing at startup

Same issue here. App working on my galaxy tablet but not my galaxy j7 prime phone. Was fine before update yesterday

Message 196 of 457
Initiate

VMB3000

app says arlo stopped,how do I fix this?
Model: Arlo Wire-Free
Message 197 of 457

"Arlo has stopped" - android app stopped working on Samsung phone

I've uninstalled and re-installed Arlo 4x and I cannot get the software to work on my phone.  The system works using the PC, but the main purpose is to be able to utilize the Android apps while I"m not home. 

Has anyone experienced similar issues?

I also checked for any Samsung or Android updates that might have caused a conflict...nada.

Thahks

Model: VMB3000|Arlo Smart Home Security
Message 198 of 457
Aspirant

Re: "Arlo has stopped" - android app stopped working on Samsung phone

I have the iphone Xs max and I am having the same issue.  My front door camera hasn't recorded any motion in the past 4 days when I usally get on average 8 clips a day.  Also when I go into the app and click play for one of the cameras my app freezes my entire phone.  I've uninstalled the app and am still having issues.  I am also running the current version of the Arlo app and ios 12.1

Message 199 of 457
Tutor

Re: arlo android app keeps crashing at startup

I opened a case with customer support yesterday, if you're having this issue please do the same - if there isn't enough people who report this bug, they most likely won't do squat!

Message 200 of 457