I am having problems with getting camera notifications after I switched to a new phone

[Xyharlo]

How can I contact an arlo service person? Any phone number I can call?

[StephenB]

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@Xyharlo wrote:

 I can do live streaming, but don’t know how to record.

When you start the stream there are several icons that show up at the bottom of the camera image.  After a second or so they disappear, but if you toch the camera image they re-appear.

The one in the center is a target (a solid circle inside another circle).  If you see that, you touch it to make a manual recording.  The center of the target will then turn red (and will stay red as long the recording continues).  Touch the target again to stop the recording.

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@Xyharlo wrote:

I still get a notification for motion activities, but when I click the banner, no recording can be seen which I can before I switched to new iPhones 2 weeks ago 

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What do you see when you go to the Library page in the app. (Or "Feed" if you see that instead of Library).

[StephenB]

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@Xyharlo wrote:

How can I contact an arlo service person? Any phone number I can call?

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Don't google for a phone number, as that will lead to a scam support site.

if you have a subscription, you can get phone support using the app.

• https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App
• https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

[Xyharlo]

I don’t have subscription, can I still get free short videos as I use to?

[Xyharlo]

So I can’t get a live support if I don’t have subscription?

[StephenB]

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@Xyharlo wrote:

I don’t have subscription, can I still get free short videos as I use to?

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If you have legacy cameras that were sold with free 7-day cloud storage, then you still do have that feature.  There is a limitation of no more than 5 unsubscribed cameras per account - that has always been a restriction.

Can you make a manual recording while livestreaming your cameras?

[StephenB]

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@Xyharlo wrote:

So I can’t get a live support if I don’t have subscription?

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Basically, yes.  There are a couple of exceptions - installation of a new camera and subscription problems both come to mind.

Mods monitor this forum, but it is user-to-user not user-to-arlo.  (Note I do not work for them).

[Xyharlo]

Thanks for the quick response. I can do live streaming, but don’t know how to record. I still get a notification for motion activities, but when I click the banner, no recording can be seen which I can before I switched to new iPhones 2 weeks ago 

[Xyharlo]

Thank you so much for your help 

[StephenB]

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@Xyharlo wrote:

 I can do live streaming, but don’t know how to record.

When you start the stream there are several icons that show up at the bottom of the camera image.  After a second or so they disappear, but if you toch the camera image they re-appear.

The one in the center is a target (a solid circle inside another circle).  If you see that, you touch it to make a manual recording.  The center of the target will then turn red (and will stay red as long the recording continues).  Touch the target again to stop the recording.

---

@Xyharlo wrote:

I still get a notification for motion activities, but when I click the banner, no recording can be seen which I can before I switched to new iPhones 2 weeks ago 

---

What do you see when you go to the Library page in the app. (Or "Feed" if you see that instead of Library).