Critical battery warning

[Tomo15]

• Why am I all of a sudden receiving “critical battery warnings” when my battery is 90% charged and connected to a solar panel?  Never ending issues with this very expensive camera. 

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[matt2023]

Perhaps it's the Arlo millennium bug! Something to do with a date.

[amanda14]

Yes I am getting critical battery alerts for all 4 of my cameras which are fully charged, I spoke to support and we could not fix it, iv tried everything but the messages come every few minutes all night and day for the past 4-5 days!! Why? Is it since the last update of the app? Please help!!!

[amanda14]

 

[amanda14]

 

[jguerdat]

Has anyone bothered to contact support to open a bug?

[jguerdat]

Use Settings, SUpport to contact official support. You need a subscription for this to work so purchase a single camera sub and then cancel when done.

[skitkamera]

Hi, yes I have been in contact med the support twice.

So faar the issue is still there....

[skitkamera]

...and the inbox of my email is growing all the time with this messages...

I must say that this camera has not fullfilled my wishes so faar. Beside this issue it goes offline very often.

Theese cameras are not the cheapest in market so I did not expect so much troubles...

[skitkamera]

Is it possible to downgrade the software ?

I think the software can be the problem.

[mcjg]

Can anyone who has generated a case with Support let me have the case numbers? I will raise them all again with them tomorrow. This problem is widely reported across the Net so may affect all Go users.

[mcjg]

I have had 14 replies to my post all with the same problem all started 3 or so days ago. Can you find out if there was a software change which may be causing it?

[amanda14]

 

Yes have raised a case, thought it was just a simple sign in and out of app, but didn’t fix problems 

[amanda14]

 

[mcjg]

Amanda, do you have a case number?

[skitkamera]

Hi "mcjg"

I got this case number: # 00507169

I am waiting for a answer / soloution from support.

[amanda14]

43332122

[amanda14]

#43332122

[amanda14]

Hi hoping that it has been rectified as I haven’t received any notification for a couple of hours 👍🏻🙏🏻

[amanda14]

 thought it was resolved but nope, coming again 🤷🏼‍♀️

[Rokshok]

Still.. the Battery Warning keep coming...

[keryn]

Thank you

[tullyw]

I am receiving these too. Batteries are fine, getting critical battery notifications every 10 minutes or so. Fix it ARLO! 

[Dpgsgp]

Same issue. 

[Cazz1]

Also same alert, once subscribed then what please

[Rich_D]

official response from Arlo Support 

1. Un-install and re-install Arlo application  

2. Please remove the Go camera and perform a reset on the camera and monitor it for 24 hours,

Great, except I am 45 minute drive away, and there does not seem to be any remote way to complete step 2