Essential spotlight cameras won’t connect with Starlink

[Alic]

Bought 3 pack of essential spotlight cameras. Have Starlink wifi. Have split the Starlink so have 2.4 GHz for Arlo use but the cameras cannot be found when try to connect. Have tried all the suggestions on Arlo support page and nothing works. Anyone else had this and sorted it out? Thanks 

[ShayneS]

Hi @Alic 

Are you still experiencing these symptoms?

[Alic]

Yes I’m afraid so.

[ShayneS]

@Alic 

I have escalated this for you and support will be reaching out as soon as possible.

[Alic]

Thanks that’s really helpful of you but when I log onto the link I received from Arlo support it just says the case has been closed? 

[ShayneS]

@Alic 

I see what happened, I routed your case to the appropriate support team, someone will be reaching out again. 

Thank you for your patience