Can’t find additional camera

[Blakesfav]

So I purchased 4 last week - installed all of them, and they’re working perfectly.

Purchased three more in a three camera pack. Not a single one of them will connect to any of my networks. Meanwhile, my original 4 continue to work flawlessly (so I’m guessing I have a functional 2.4 network and I’m connected to it).

Why can’t the same network see the new cameras? Password is correct and verified. Nothing I do works. Please help

[jguerdat]

Are you choosing the proper Essential camera when starting setup? There's the plain Essential and then there's the spotlight version. Try a reset of one camera to see if that helps.

https://www.arlo.com/en_fi/support/faq/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera#:~:....

[Blakesfav]

Thanks - yes I’ve done those things. I even tried doing the other type of essential camera in case I wasn’t reading it right. I’m not getting this one - the others were so easy and have worked flawlessly.

[jguerdat]

Is there a VPN in use? If so, disable it.

[Blakesfav]

There is no VPN. My modem has private browsing mode, which was active when I hooked up the others without issue. I disabled it but still no luck. I appreciate your responses 🙂

[jguerdat]

Try the web client on a computer to see if that helps.

[Blakesfav]

Thanks - assuming you mean set up on a laptop instead of my phone? Via the Arlo web site? If so I’ll give that a try.

[JamesC]

Blakesfav,

Yes, trying a different device to set up, such as the laptop, is a good alternative. Be sure the laptop is connected to your 2.4GHz WiFi band and try going through onboarding from https://my.arlo.com/#/login

JamesC

[Blakesfav]

Well I’ve tried every suggestion - laptop, rechecking passwords, tried three different networks, done everything. Nothing. Meanwhile, the first 4 I installed are doing great. Makes zero sense. I have to be missing something, but nothing has changed since I installed the first group.

[Blakesfav]

And the mystery only deepens. I just set up an Arlo Pro camera without any issues. On the same network.

I then made three more attempts to set up each of the three in the pack. Zero. I can only conclude that this group of cameras is somehow programmed improperly or defective. I’m going to return them and start over.