Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Doorbell Speaker Volume

Has anyone else had issues with the volume of the doorbell when using the two-way audio? The sound of the person at the door is quite clear and loud on the phone, but when you speak back to the person at the doorbell it's very quiet even at 95% volume.

 

I've been in contact with Arlo support, and was told the engineering team could reproduce the issue, but the lack of comments on here about this issue make me wonder if the unit I have is just defective and an exchange for a new one would be a good idea.

Message 1 of 142
Guru

Re: Doorbell Speaker Volume

"Loud enough" is subjective. The doorbell is powered by two AA batteries so the amplifier for the speaker  can't exactly be high-powered. Add in the ambient noise and you can see where what works for some doesn't for others. That said, maybe it's the mic olume on your phone. Try a different device (computer?) to see if there's a difference.

Message 2 of 142
Initiate

Re: Doorbell Speaker Volume

Same here, can barely hear it, planning on returning it, I can’t use it the way it is

Message 3 of 142
Community Manager

Re: Doorbell Speaker Volume

We understand some users are experiencing lower than expected volume levels with their Arlo Audio Doorbell, we are working on enhancements for this and will provide an update as soon as we have more information available.

 

JamesC

Message 4 of 142
Initiate

Re: Doorbell Speaker Volume

Same issue, speaker volume is very tiny, like some 1950s radio.
Message 5 of 142
Initiate

Re: Doorbell Speaker Volume

I just returned mine about 15 minutes ago, with no sound it was useless to me.
Message 6 of 142

Re: Doorbell Speaker Volume

Agreed. We live in a relatively quiet suburban neighborhood, and it's really hard to hear if even a car drives by.

 

My cell phone is at least 100% louder.

 

Would be nice if they added some adjustability with the volume.

Message 7 of 142
Initiate

Re: Doorbell Speaker Volume

 
Message 8 of 142
Highlighted

Re: Doorbell Speaker Volume

Agreed. I was near the end of the store return period and it didn't look like any update was forthcoming so I returned the doorbell and chime. Maybe I'll try again with it in 6 months to a year when the bugs are worked out if I don't get a different system before then.

Message 9 of 142
Initiate

Re: Doorbell Speaker Volume

Just bought the arlo doorbell, but the sound at the doorbell is too low, even at 100% settings, planning to return if the problem is not solved!!
Message 10 of 142
Initiate

Re: Doorbell Speaker Volume

Useless with this volume!!!!! Arrrggghhh! Returning to store.
Message 11 of 142

Re: Doorbell Speaker Volume

Just finished connecting mine.  My doorbell volume is 100% and can barely hear anything coming out of it.  The mic isn't that great either.  Can barely heare anything on my phoe or at the doorbell.   Disappointed.

Message 12 of 142
Tutor

Re: Doorbell Speaker Volume

Same issue. Almost impossible to hear anything from the speaker. Mic seems fine.
Message 13 of 142
Initiate

Re: Doorbell Speaker Volume

As others have reported, issues with the volume of the doorbell when using the two-way audio.  Very low and breaks up.  Base station is within 25 feet and  a camera is within 6 feet.   Kids cant hear it and they have much better hearing than I do.

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 14 of 142
Initiate

Re: Doorbell Speaker Volume

Clearly this is an issue with the new Doorbell product. The volume of my doorbell is so low at the highest setting there is no way I can communicate with people at my front door and that was the specific reason for this purchase. Short of returning the product, is the best course of action to log a support call so that if when a recall or fix is available we will be notified?

 

Please advise.

 

Thanks.

Message 15 of 142
Initiate

Re: Doorbell Speaker Volume

Having the same issue with the volume at the doorbell being nearly impossible to hear.  I have to be just a couple of inches away from the doorbell to try and understand what is being said.  Going to call support and may just have to return.

 

SJM

Message 16 of 142
Initiate

Re: Doorbell Speaker Volume

Hi having the same issue has anyone found a resolve by chance? Its so low its not worth having as no one can hear me when i reply to the bell. Very disapointing other than the volume it seems great.

Message 17 of 142
Star

Re: Doorbell Speaker Volume

I have been all through the Arlo program. Can someone advise where the doorbell volume selector is located?  Some posters replied that theirs is set to 100%

Message 18 of 142
Tutor

Re: Doorbell Speaker Volume

Once you’ve selected the doorbell, tap the three dots in upper right corner and select device settings. Then Audio settings.  That’s on iOS app.  May be different in other apps or website. 

Message 19 of 142
Tutor

Re: Doorbell Speaker Volume

Can you advise if there is any progress on this?  Many of us are deciding whether to holdout or return. 

Message 20 of 142
Tutor

Re: Doorbell Speaker Volume

When do you think this will be resolved?  I can barely hear on the doorbell side.  I will be returning this and the chime if it can't be resolved soon. Thanks. 

Message 21 of 142

Re: Doorbell Speaker Volume

I have 4 door bells and not one Them are loud!!!! I think these are going back
Message 22 of 142
nxp Initiate
Initiate

Re: Doorbell Speaker Volume

I have the same issue, I was told by the support it is know issue with a product and their engineering


@motokochan wrote:

Has anyone else had issues with the volume of the doorbell when using the two-way audio? The sound of the person at the door is quite clear and loud on the phone, but when you speak back to the person at the doorbell it's very quiet even at 95% volume.

 

I've been in contact with Arlo support, and was told the engineering team could reproduce the issue, but the lack of comments on here about this issue make me wonder if the unit I have is just defective and an exchange for a new one would be a good idea.



team is working on it.

Message 23 of 142
Guide

Re: Doorbell Speaker Volume

What's up with Arlo releasing an "Audio" doorbell that has Audio issues?... Like they didn't know!

I mean, that's all this doorbell does... It doesnt have video.

 

Very dissapointing and say's alot about Arlo as a company! 

Message 24 of 142
Guide

Re: Doorbell Speaker Volume

Same. Really want to like it. But the volume is so low it’s unusable. Will return within a week if I don’t see an update from Arlo.
Message 25 of 142