Arlo|Smart Home Security|Wireless HD Security Cameras

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bhosay
Aspirant
Aspirant

noticed several previous reset request, pretty sure what i need

i have 2 base station, newer station 4500 all OK with Apple HomeKit.

but VMB4000r3 not responding , firmware is latest per app, SN  

72 REPLIES 72
Retired_Member
Not applicable

i need a token reset

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184 (

Jeminai
Aspirant
Aspirant

May I also request a reset token for my  base station?

BrookeN
Arlo Moderator
Arlo Moderator

It appears the basestation is offline. I can not reset the token until it is online. Please update me when it goes online. 

Dmiljen
Aspirant
Aspirant

Good evening,

I've been trying to connect my VMB5000 Hub to my Apple HomeKit app. May someone help me please?

 

Thank you in advance.

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184

Toxiicscorpiio8
Aspirant
Aspirant

I need a reset token to my base station again, it will work then stop working so I factory reset it to try again hopefully this helps 

winnnm
Aspirant
Aspirant

I had some issues and I reset my base station VMB4000r3 and now it won’t work, just says “searching for my device” when I try to reconnect to my HomeKit. Can I please get a token reset? Last 4 of S/N 9B9E

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184 

Toxiicscorpiio8
Aspirant
Aspirant

IMG_6911.png

 need a reset token again because when trying to add to Apple HomeKit it just keeps looking for devices but never finds my base station

BrookeN
Arlo Moderator
Arlo Moderator

@Toxiicscorpiio8 I answered the dm you had sent to me. 

MDS006
Aspirant
Aspirant

Can you send me a reset token please?

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184 

joenkim
Aspirant
Aspirant

Hi can I get a reset token for my base station? Not discoverable by HomeKit. On the same network and up to date. 

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

 

https://kb.arlo.com/000063184 

MDS006
Aspirant
Aspirant

@BrookeN. That recent request was posted by @joenkim .  I’m in good shape based on reset you did for me a couple of weeks ago.  Thanks.

BrookeN
Arlo Moderator
Arlo Moderator

@MDS006 I know, thank you though. 

MDS006
Aspirant
Aspirant

👍🏽

Dipen26
Aspirant
Aspirant
BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184

Dipen26
Aspirant
Aspirant

Thank you

Georgezed
Tutor
Tutor

Hello, good night get a token reset for Apple HomeKit integration

Toxiicscorpiio8
Aspirant
Aspirant

I need another reset token as my Apple HomeKit doesn’t work again

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

 

:How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184 

joenkim
Aspirant
Aspirant

Thank you. HomeKit was visible in the Arlo app but would not connect to the base station. I did several retries. Now HomeKit isn’t visible in Arlo. Arlo just says searching.