VMB4000r3 token reset needed for Apple HomeKit

[bhosay]

noticed several previous reset request, pretty sure what i need

i have 2 base station, newer station 4500 all OK with Apple HomeKit.

but VMB4000r3 not responding , firmware is latest per app, SN  

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

:How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[seyler]

I am also trying to reconnect my VMB4000r3 to Homekit and probably need a token reset.

 

[BrookeN]

I seen the DM you had sent me and responded to that. Let me know if there is any questions. 

[joenkim]

Thanks. HomeKit worked for about a week. Now the base unit shows offline. I’ve tried resets, cord swaps and plugging it directly to the router with no change. I switched the cameras to WiFi so I’d at least have function but that doesn’t work with HomeKit…

[WombatFirst]

I need a token too for both of my base stations. Appreciate if a mid can send them.

 

 

[Courty]

I've just changed my mesh network hardware & created a new WLAN, now I can't get Arlo working on Apple Home any more. Can I get a token reset as well please?

Model: VMB4540r2

Serial ending in 0192

[BrookeN]

@joenkim I am unable to reset the token as the basestation is offline.

@WombatFirst I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

@Courty I replied to the dm you sent me. 

[joenkim]

Yes, that is my current issue. It will not connect. 

[BrookeN]

Have you tried to reset the basestation and add it back onto the account?

[joenkim]

I’ve reset it by unplugging it for 30 seconds, changed the cable, and plugged it in to different ports. The center light remains orange. 

[Toxiicscorpiio8]

Can you send a reset token to my base station, HomeKit is no longer responding

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[AllanSilkeborg]

I also need a token reset - can you please provide? 

 

 

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[AllanSilkeborg]

Thanks the token reset works perfect. 

[ArloBugFixes]

Suspect I need the same token reset, as I'm unable to add my VMB4000R3 to homekit.

SN 4RD3837VA1EDE

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

:How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[ArloBugFixes]

Hi, thanks for the update. Unfortunately, I still don't see the Homekit option.

Have tried unplugging the base station, and restarting it, yet in the app when I go to Devices and choose the base station, I see Device Settings, Video Settings, Storage Settings, Support and Paired Devices. Nothing about Homekit.

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[ArloBugFixes]

Hi BrookeN, that has helped somewhat, as the Homekit option has appeared in Base Station settings, however I'm now stuck at the next step, where it remains frozen on "Discovering your device. Please wait."

Any suggestions?