Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Aspirant

Re: Unable to sync to Google Home Assistatant

The problem magically did go away for me as far as linking up the Arlo to google home. I can see my camera listed and assign it to a room and thats as much as I can do. I can't view the camera or play it to my TV. I get a "Not responding" message. 

 

I guess thats some progress, but still not working. 

Message 51 of 73

Re: Unable to sync to Google Home Assistatant

Fix for me was to unsubscribe from smart arlo premium - not ideal but can now work seamlessly
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 52 of 73
Tutor

Can no longer link Arlo to Google Assistant (Home)

For months I had Arlo linked just fine to my Google Home via Google Assistant. But I guess reading around the web there was some Arlo update (?) that boinked the whole thing up and now I can't link my account to Google Assistant. Every time I try it says "Couldn't update that setting, check your connect". I've tried via my Google Wifi Mesh internet at home, I've tried using just my cell connection 4G LTE, same thing. I've tried everything other than deleting the app from  my phone and reinstalling.

 

I know it's an issue on Arlo side based on what I've been reading and wanted to know if anyone has had any luck resolving?? Like I said earlier, I was able to link Arlo to my Google home with no issues several months ago, but in last month or so, the link was removed and now I can't connect the two systems.

 

Any help is appreciated!

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 53 of 73
Virtuoso

Re: Can no longer link Arlo to Google Assistant (Home)

Well, this is definitely "any" help. It is not for the exact same issue, but close, and perhaps you could try it. Delete your cameras from your Home, or Homes. Unlink you Arlo account from Google Home if it is there. Go to the Arlo app and rename your cameras. Try to link accounts and see if things begin to show up. 

Message 54 of 73
Tutor

Re: Can no longer link Arlo to Google Assistant (Home)

Well  wish I could delete my cameras from my Google "home" but they don't exist there anymore. They disappeared I guess when Arlo did updates.

 

And as I mentioned I can't even link Arlo to Google so nothing there to unlonk. Smiley Happy

 

I can try renaming things and see it that helps.

 

Thanks

 

Message 55 of 73
Tutor

Re: Can no longer link Arlo to Google Assistant (Home)

UPDATE:

 

Changed names of camera, went to Google Home Assistant and tried to link Arlo. No luck. Smiley Sad

Message 56 of 73
Aspirant

Re: Can no longer link Arlo to Google Assistant (Home)

Same issue. Linked camera once, streamed to my Chromecast once, stream was then lost. I unlinked my Arlo in Google Home, and I cannot re add it. I get the black bar error at the bottom of the add screen saying to check my connection. I have tried renaming camera, base station,... Nothing seems to work.
Message 57 of 73
Guide

Re: Can't connect to Google Home assistant

I am still unable to connect arlo to google home.

 

any update from the technical team?  

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 58 of 73
Initiate

Re: Can't connect to Google Home assistant

Just bought an Arlo Pro2 with 4 cameras. 

 

When I try to connect to Google Home, I get authorize the connection on oauth.arlo.com.

It then says Linking to your Arlo Account, then I get an error message at the bottom saying: Couldn't update the setting. Check your Connection. 

 

Pretty frustrating situation - looks like this has been an issue for over a month on this board.

 

Any update from Arlo Tech support on a potential fix? If not I'm going to return the Arlo Pro 2 before its too late. 

Message 59 of 73
Guide

Re: Unable to sync to Google Home Assistatant

I have the same problem. My Arlo worked for about a day. I hate my Arlo,

wish I bought nest

Message 60 of 73
Guide

Re: Unable to sync to Google Home Assistatant

I am having same exact problem

Message 61 of 73
Tutor

Re: Unable to sync to Google Home Assistatant

ARLO PLEASE GET THIS FIXED!  Google support has stated (when I did online chat) that the issue is on your end, not a Google issue.

Message 62 of 73
Initiate

Re: Unable to sync to Google Home Assistatant

I returned my arlo system yesterday. Very disappointed. It's actually an excellent system as a stand alone unit, however the integration with google home was awful.

I bought a NEST indoor cam 3 pack, integration is excellent with both google home and Alexa.

Hopefully Arlo can clean up their integration story soon.
Message 63 of 73
Tutor

Re: Unable to sync to Google Home Assistatant

UGH!

 

Arlo finally updated their app and I got jazzed up that the supposed" bug fixes" fixed the Google Home link issue.

 

NOPE!!   Still broken.

 

COME ON ARLO, FIX THIS ISSUE!!!!

Message 64 of 73
Aspirant

Re: Unable to sync to Google Home Assistatant

I successfully fixed this issue by using a different device. I used my tablet and it immediately linked.
Message 65 of 73
Tutor

Re: Unable to sync to Google Home Assistatant

I tried that trick early on. No luck at all. Same exact error.

Message 66 of 73
Guide

Re: Unable to sync to Google Home Assistatant

Update:

I’m not sure how or why, but when I was at work with my phone on a different WiFi, the adding of Arlo works perfectly in Google home.

I still have the conflict (seeing the cameras twice - which causes google hub to recognize either). when I added the SmartThings Hub to Google Home.

So for now, I am not integrating my Samsung Smart Hub with Google Home.
With arlo alone in ten google hour, I am able to see live video from my cameras on the Lenovo smart display.

However, none of my IFTTT is integrated. Like automatically displaying camera when motion is detected. That’s kind of the reason I got the display.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 67 of 73
Tutor

Re: Unable to sync to Google Home Assistatant

I was so excited to see Arlo app was being updated today. Sadly, the supposed "bug fixes" diidn't fix the broken Google Assistant link issue!!  ARGGGGGGGGGH!!!

 

COME ON ARLO, YOU KNOW YOU HAVE AN ISSUE...FIX IT!!

Message 68 of 73
Highlighted
Tutor

Re: Unable to sync to Google Home Assistatant

Attn: Arlo rep that I see posting on here.

 

Is anyone actually looking to fix the Google Home/Assistant linking issue or are you hoping people will just walk away and give up on this feature that used to work perfectly before you update your app and broke the process of linking to Google Home and Chromecasts?

 

Message 69 of 73
Aspirant

Re: Unable to sync to Google Home Assistatant

Tried it tonight. Exactly the same issue. Very disappointed. Smiley Sad

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 70 of 73
Aspirant

Re: Unable to sync to Google Home Assistatant

I'm having the same issue. Anyone know the fix?
Message 71 of 73

Re: Unable to sync to Google Home Assistatant

Having the above mentioned issues. I hate to sell this system and move on but it's been months and no reply. I get the feeling this is not important to the Arlo team. 

Model: VMC3030 | Arlo Wire-Free Camera
Message 72 of 73
Aspirant

Re: Unable to sync to Google Home Assistatant

I completely agree, am about to buy more cameras but the integration with Google Home simply doesn't work so those cameras won't be Arlo.
Message 73 of 73