Smart Things motion detection issue

[baskwn]

Smartthings integration seems to be broken again. I was using motion detection to just turn in some lights, but no motion detected event is passed on to smartthings..Tried reconnecting arlo account, reinstalling apps, recreating the scenarios in smartthings buy nothing works. This has happened before and was resolved by arlo..hope they will do it again..

[JJMEISTER]

I have the same problem. Remade the link several times without success. Smartthings adds the cameras after linking but motion trigger and video feed does not work. 

[JJMEISTER]

Could one of those token resets people do when having problems with HomeKit work? In that case I want one for my base station.

[baskwn]

At least I am not the only one facing this problem. Several days now, no luck..

Arlo are you listening?

[JJMEISTER]

My doorbell camera seems to work but the pro 3&4 cameras that connect through the hub does not work in smartthings. 

I tried a hard reset of the hub, then added all cameras again and then added arlo to smartthings but it still does not work.

[StephenB]

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@JJMEISTER wrote:

Could one of those token resets people do when having problems with HomeKit work? 

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No, that is specific to HomeKit.

[ShayneS]

Which version of the Arlo app are you using?

Also, is this occurring on Android or iOS? 

[JJMEISTER]

Latest version on iOS.

[JJMEISTER]

Latest version on iOS.

[ShayneS]

@JJMEISTER 

Is that 4.19 or 5.0?

5.0 was just released

[JJMEISTER]

I tried both versions. Reconnected everything when on 5.0 without success.

[baskwn]

V.5 app here, android, s24 ultra, but I guess all this is irrelevant because what is broken is the integration with smarthings. 

The link between smarthings and arlo is being conducted through a smarththings add on which doesn't even require the arlo app to be installed on out phone.

So te be clear, motion detection works fine with Android and the arlo app notifications. 

Bit they don't get through to smartthings through the 3rd party arlo service...that is connected through smartthings and only through smartthings

[alexdick123]

I am also having this issue and have un-installed everything, recreated routines deleted devices... What going on ?? Any updates from Arlo?

[ShayneS]

Thanks for the feedback, I have let the team know and I am waiting for more information to provide. 

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[Svane]

I'm happy I found this thread. I thought I was alone with this issue. 

I have the same issue with 5 different Arlo cameras (1 doorbell, 2 essential and 2 pro 3). Currently I get no motion detection in SmartThings and using the Android app. 

I also noticed that there are no motion detection with Alexa integration either so something seems to be severely broken. 

Please fix Arlo! All my automations from cameras are broken.