Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Pro 2 HomeKit showing "Discovering your device. please wait."

Reply
Discussion stats
  • 3 Replies
  • ‎2021-09-11 10:37 AM
  • 2688 Views
  • 1 Like
  • 2 In Conversation
Retired_Member
Not applicable
‎2021-09-11 10:37 AM

I am trying to connect my Arlo Pro 2 base station VMB4000r3 with firmware 1.16.6.2_3890_e9ee661 to Apple Homekit. I have restarted the base station numerous times, and after hitting the Set up button, it is just stuck on "Discovering your device. please wait. Please help!

Labels:
0 Likes
Message 1 of 4
Views icon 2,688
1 ACCEPTED SOLUTION

Accepted Solutions
JessicaP
Arlo Employee Retired
‎2021-09-13 09:45 AM

Hi Juanchod9,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

View solution in original post

Message 3 of 4
Views icon 2,656
3 REPLIES 3
Retired_Member
Not applicable
‎2021-09-13 06:41 AM
I am trying to connect my Arlo Pro 2 base station VMB4000r3 with firmware 1.16.6.2_3890_e9ee661 to Apple Homekit. I have restarted the base station numerous times, and after hitting the Set up button, it is just stuck on "Discovering your device. please wait. Please help!
0 Likes
Message 2 of 4
Views icon 2,668
JessicaP
Arlo Employee Retired
‎2021-09-13 09:45 AM

Hi Juanchod9,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Message 3 of 4
Views icon 2,657
Retired_Member
Not applicable
‎2021-09-13 11:28 AM
Thanks this worked
0 Likes
Message 4 of 4
Views icon 2,644
Discussion stats
  • 3 Replies
  • ‎2021-09-11 10:37 AM
  • 2689 Views
  • 1 Like
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.