Arlo|Smart Home Security|Wireless HD Security Cameras

Unable to connect base station to Homekit VMB4000r3 with Firmware 1.16.6.2_2890_e9ee661

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sci0
Follower
Follower

When I try to join my base station to Homekit its stuck on discovering.  I restarted the device twice and still no luck.  

Any thoughts on what can be wrong? 

 

Thanks,

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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JessicaP
Arlo Moderator
Arlo Moderator

Hi sci0 and Ghailey,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Make sure you're on the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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2 REPLIES 2
Ghailey
Initiate
Initiate

Hi.  I have the same problem.

I need a reset token. Thank you.

JessicaP
Arlo Moderator
Arlo Moderator

Hi sci0 and Ghailey,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Make sure you're on the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

View solution in original post