Homekit Reset Token

[Collin_carter]

My base is not discoverable when trying to connect to HomeKit.

Can you send me another token reset request to my base station?  Thanks,

[Collin_carter]

My base is not discoverable when trying to connect to HomeKit.

[Collin_carter]

Can you send me another token reset request to my base station?  Thanks,

[Fin76177]

I got connected to HomeKit now. Thanks for you help

[ShayneS]

Hey @Isacksenfamily

Can you give it one more try, I reset the token again.

Thank you

[Isacksenfamily]

I have two hubs. Living Room and Bedroom. Tried the power cycle on the bedroom hub. Still get wheel of death. Please advise.

[ShayneS]

@Isacksenfamily

I reset it again, try leaving it unplugged for a few minutes the reboot.

[Isacksenfamily]

Set for 5 minutes power cycled off. Same flow as attached on bedroom hub. Do I need to power cycle my home hub and next steps?

[ShayneS]

@Isacksenfamily

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[badstatic]

Can I get a reset token sent to my base station as well please?

[ShayneS]

Hi @badstatic

I have reset you token. Pease reboot your base station and test again. Thank you

[badstatic]

New token did not work.  Got 'uncertified accessory" error. 

Please advise.

thanks..

[ShayneS]

@badstatic

I have reset your device again, please unplug your Smart Hub for 1 min then plug in & try again. If you receive the same error, Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[RockyB_vl]

Please send a token reset. First one worked for a few months, now I gotta do it again. 🤦🏻‍♂️

[ebayboru]

Hi - I am also having issues connecting my Arlo Base station to HomeKit. Would you be able to send a token reset request for my device also?

[Isacksenfamily]

My escalation to support has failed. Logs provided and cannot triage or identify issue. Has anyone been successful when reset token fails?

[ebayboru]

No I’ve not had my issue resolved yet. What can I do to resolve?

[Isacksenfamily]

Escalate to second level and demand resolution. Thus is a defect on the HK hub integration. They are ignoring me at this point.

[ShayneS]

Hi @RockyB_vl @ebayboru

I have reset your devices, please unplug your base station for a few minutes then try again.

[Zobby1]

Hi. Could you be so kind as to reset the token for my base station please?

Many thanks

John.

[ShayneS]

@Zobby1

I have reset you token. Pease reboot your base station and test again. Thank you

[svsmart]

Hi There,

I am also trying to add arlo to Homekit but the HomeKit option is not visible in the settings, can a reset token be sent to my base please (understanding that is resolving everyone's problem here)

Cheers

sv

[ShayneS]

@svsmart

I have reset you token. Pease reboot your base station and test again. Thank you

[EdC1]

I'm having trouble trying to pair my VMB5000 base station to HomeKit.  I'm getting a message that the ARLO equipment is "unsupported" and won't let me pair it with HomeKit. This issue is all over the forums and the rest of the internet, and the solution seems to be to have someone from Arlo push a new token to my hub. Would someone mind doing that for me please?

[ShayneS]

Hi @EdC1

I have reset you token. Pease reboot your base station and test again. Thank you

[rahdave_arlo]

Please can you send a reset token request as my Arlo can not longer connect to my homekit

[ShayneS]

@rahdave_arlo

I have reset you token. Pease reboot your base station and test again. Thank you

[JM08]

I would like to jump on the token reset bandwagon as well.