HomeKit Token reset

[jak0lantash]

Hello,

I'm trying to enable HomeKit and have no code underthe base. According to all the other messages here, I need a token reset. Can somebody help with that please?

[BrookeN]

You will need to do a reset of the basestation and add back on all the cameras  then add the homekit on. 

[thekonst]

I was sure it wouldn't work out. Still I spent a whole hour resetting the hub and re-adding cameras. Still when I go to Homekit for this particular hub, the list under Devices found is empty and the progress indicator is rotating. the other hub works in homekit like a charm. they're located next to each other

[BrookeN]

Can you try logging out and then back in, restarting the base station (not resetting) and then follow the steps once more please.

[thekonst]

done that. nothing changed

[BrookeN]

You have Homekit enabled correct?

[thekonst]

I have two identical smart hubs with 2 cameras each. One is showing, another doesn't. When I open the smart hub in the Arlo app and select HomeKit, it doesn't show anything on the list. the other one did and the cameras are in the home kit. when I try to do the same with the 2nd smart hub, it doesn't work. I tried resetting and re-adding cameras, restarting, plugging out and back in, but still the list is empty when I select home kit in the smart hub menu in the Arlo app. please advise

[StephenB]

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@thekonst wrote:

I have two identical smart hubs with 2 cameras each. One is showing, another doesn't. When I open the smart hub in the Arlo app and select HomeKit, it doesn't show anything on the list. the other one did and the cameras are in the home kit. when I try to do the same with the 2nd smart hub, it doesn't work. I tried resetting and re-adding cameras, restarting, plugging out and back in, but still the list is empty when I select home kit in the smart hub menu in the Arlo app. please advise

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You need a token reset on the base that isn't showing.

I'm tagging the mods - @JamesC , @BrookeN , @ShayneS - to alert them to your problem.

[BrookeN]

@thekonst I need you to DM me the serial number of the one that you are seeing that behavior on. You send a dm by clicking on the envelope icon on the top right of the forum page.

[TheGui]

Can you please also send a Homekit token reset to mine? I've had to reset the base & can't add it in Homekit again

thanks!

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

[isacy33]

I cannot see Homekit from Arlo Secure.

Request a token reset for my device. Appreciate for your assistance.

[Monney]

Hi @BrookeN 
I am facing the same issue, while trying to add my arlo cameras to Apple Homekit I got a page saying : 'Discovering your device. Please wait.'

Can you send a Token reset please ?

Base Station : VMB4500r2

Firmware : 1.25.1.0_4548_1f1c874
Let me know if you need the serial number.

Thank you for the help
Best

Anael

[kimmyf]

Hi @BrookeN

I'm also having an issue with my VMB4000 not connecting to HomeKit - it gets stuck on "Discovering your device."  I've made sure firmware is up to date and all apps are current. Can I please get a token reset?  

Thanks!

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

[Dustydream]

Hi… same issues here if I could please have a token reset 🙂

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:
 

1. Launch the Arlo Secure App on your Apple device.
2. Tap Devices.
3. Select an Arlo SmartHub or Arlo Base Station.
4. Tap the name of your Arlo Smarthub or Arlo Base Station.
5. Tap HomeKit.
6. Select the Arlo SmartHub or Arlo Base Station you want to add to Apple Home.
   If you receive an Uncertified Accessory Error message, visit: When adding my Arlo Base Station to Apple Home, what should I do if I receive an Uncertified Accesso...
7. Select a Home or tap Add New Home.
   If you don’t have a Home set up in the Arlo Secure App, you are directed to create a Home.
8. Select a Room or tap Add a New Room.
   If you don’t have a Room set up in the Arlo Secure App, you are directed to create a Room.
9. Tap Continue to add devices to HomeKit to add devices or additional Arlo Base Stations.
10. Continue through the setup flows to confirm the name and room placement for each device.
    Note: The name that you give each device is used for Siri commands. Choose a unique name that is easy to remember and pronounce.
11. Confirm the name of the device.
12. Tap Skip, or rename any other devices as needed.
13. Tap Finish.
    Your devices are ready to use with Apple Home.