HomeKit Token reset

[jak0lantash]

Hello,

I'm trying to enable HomeKit and have no code underthe base. According to all the other messages here, I need a token reset. Can somebody help with that please?

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

[robinsonlee]

Nothing has happened. It sits and spins on Devices Found and never finds my base station. 

[robinsonlee]

I’ve got it sorted cheers

[ting-fu]

Hi

I need token reset.

SN:4R058270A40C9

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

[Mul51]

Hi I’m trying to set up HomeKit for my cameras and require a token reset for my hub. Can anyone help with this please ?

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[Inphinitizeit]

Hello, can you please perform a token reset on my base as well. 

Thank you.

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[Disciple94]

Could I please have a token reset as well?

[BrookeN]

Can you please dm me the email address that is associated with the Arlo account. You send a dm by clicking on the envelope icon on the top right of the forum page.

[Celeron655]

hi

Can i please get a token reset

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

[TheGui]

mine stopped working again in homekit, can you please send a token reset asap? 

thanks

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[AtESeLus]

Hi @BrookeN , I’m having the same issue. How can I request a token reset? Thank you. 

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

[Macomulada]

Looks like I need a token reset as well. Thanks!

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

[thekonst]

I cannot add Arlo to my Homekit. They used to be integrated, then no video would be shown in Homekit, so I removed the cameras. Now neither can I add the old base station nor the newly added one. Whenever I try to add via QR code in Homekit, it times out, while in the Arlo app no devices are discovered. All versions are up to date. Please help

[StephenB]

---

@thekonst wrote:

I cannot add Arlo to my Homekit. They used to be integrated, then no video would be shown in Homekit, so I removed the cameras. Now neither can I add the old base station nor the newly added one. Whenever I try to add via QR code in Homekit, it times out, while in the Arlo app no devices are discovered. All versions are up to date. Please help

---

You need a token reset from Arlo.  The mods - @BrookeN , @JamesC , @ShayneS - will do that for you.

Note you do not use the QR code method.

[BrookeN]

@thekonst 
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[thekonst]

thank you. but I only managed to add one smart hub out of 2. the one that worked is s/n A6G4437ED0323, while A6G44370D053D still doesn't show anything when I click on HomeKit. please help

[BrookeN]

I reset it again. Try logging out and logging back in and then restarting the basestation and then proceed with the setup steps.

[thekonst]

Nothing changed. After restart, A6G4437ED0323 is still working in HomeKit, while A6G44370D053D still doesn't show anything under Devices Found, just a progress indicator