HomeKit Token reset

[jak0lantash]

Hello,

I'm trying to enable HomeKit and have no code underthe base. According to all the other messages here, I need a token reset. Can somebody help with that please?

[JamesC]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[jak0lantash]

Thanks @JamesC 

Unfortunately, there's no HomeKit menu under Settings / My Devices: https://imgur.com/a/8kEDQWw

[JamesC]

jak0lantash,

You may need to try factory resetting and re-onboarding the base station. After onboarding the base station as if it were new, I can see another token reset and you can test again.

JamesC

[jbro40]

can you even get a base station anymore?

[JamesC]

jbro40,

SmartHubs can be purchased individually from arlo.com here: https://www.arlo.com/en-us/accessories

JamesC

[jak0lantash]

It's unfortunate I will not be able to enable HomeKit, but I'm not willing to factory reset my base station at this stage...

[CCS0418]

Could you please reset mine as well?

Netgear arlo pro base station

model VMB4000

s/n 4R036C70A6166

mac a0046080D853

[JamesC]

CCS0418,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[RyanNixon]

Hi can I request a HomeKit token reset for the following base stations please:

I have reset my HomeKit but both stations won’t rediscover! Thank you!

[Wallndan]

Hello James

can you please reset my basestation as well? This is the 3re time for me, why is there no better solution? 

Cheers

[ShayneS]

I have reset your HomeKit tokens, Please reboot your Base Station or Smart Hub and try again.

Thank you

[PatrickN88]

Hi, can I get the token reset please for HomeKit integration?

Thanks

Patrick

[JamesC]

PatrickN88,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[PatrickN88]

Thanks @JamesC. That has done the trick. 

[bm6067982]

Can you send a token reset to my base station?  I cannot add to HomeKit.

[JamesC]

bm6067982,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[bm6067982]

@JamesC 

Works perfectly. Thank you.

[TRAVMO]

Sadly our HomeKit integration stopped working about 2 weeks ago again. Can you reset my token so I can setup HomeKit again?

[JamesC]

TRAVMO,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[danhon]

Hello, I also need a token reset to add my base station back into Homekit.

[TheGui]

Hi support team,

can you please also send a token reset for my vmb4000r3 ? I'm having the same issue
S/N: 4RD1737NA0FB7

thanks!

[detsroh]

Hi, i would like a token reset - Thanks in advance!

Any way to do this oneself?

Cheers, Casper

[JamesC]

danhon, TheGui, detsroh

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[JeffKelso]

Can I get a token reset to my second base station for HomeKit?

Thanks!