Arlo|Smart Home Security|Wireless HD Security Cameras

HomeKit Token Reset

Reply
Discussion stats
Atlanta1213
Aspirant
Aspirant

From reading other posts I believe I need  token reset on one of my base stations in order to successfully connect to Apple HomeKit. I have 3 base stations and one just will not join after numerous tries. 

44 REPLIES 44
MamereSilver
Aspirant
Aspirant

No error message only sits at the finding devices screen. I will uninstall the app. 

MamereSilver
Aspirant
Aspirant

So I removed and reinstalled the Arlo secure app. I also rebooted my iPhone. Doesn’t work. 

ShayneS
Arlo Moderator
Arlo Moderator

@MamereSilver 

 

I have escalated this for you and support will reach out as soon as possible. 

Pyes
Aspirant
Aspirant

Please reset my HomeKit token

 

serial number: 4R058373AB663

ShayneS
Arlo Moderator
Arlo Moderator

@Pyes 

 

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

MamereSilver
Aspirant
Aspirant

Thanks my Arlo works in HomeKit now 

Toxiicscorpiio8
Aspirant
Aspirant

Can you send a reset token to my base station so I can use HomeKit 

affaho
Aspirant
Aspirant

@ShayneS Can you help reset my HomeKit token?

BrookeN
Arlo Moderator
Arlo Moderator

@Toxiicscorpiio8 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184 

 

@affaho your basestation is offline so I was unable to reset the token. Once it is online, please let me know. 

affaho
Aspirant
Aspirant

@BrookeN could you try again? 

BrookeN
Arlo Moderator
Arlo Moderator

@affaho I reset the homekit again

stefanhinkley
Aspirant
Aspirant

Could I please have my token reset. Thank you!

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184

affaho
Aspirant
Aspirant

@BrookeN , I unplugged all cables and restarted the hub, but I still unable to add it to Apple Home

BrookeN
Arlo Moderator
Arlo Moderator

Please try to log out and log back into the app and then follow the instructions for set up without a code. Also make sure you have homekit enabled. 

elmayes
Aspirant
Aspirant

Hi - thanks for the helpful series of posts and responses which I found searching for a resolution to my issue.  I added a second SmartHub today (VMB5000r6 - same as the first) to improve the connectivity of a more distant camera.  It's all working brilliantly in the Arlo app, but I managed to lose the HomeKit connection of my original base station while trying to add the second.  Both devices now sit forever "discovering your device" at the HomeKit link, and that's after removing the original from HomeKit, power cycling both, power cycling my HomeKit hub, phone, and trying to add the accessories using the QR codes, etc.

 

Would it be possible to reset the tokens for my two SmartHubs?  I'm hoping that will allow both to connect to HomeKit. Many thanks in advance.

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184 

elmayes
Aspirant
Aspirant

Thank you, Brooke,

Was that a token reset request to both base stations, or just one?  I don't want to run through the process with one and cause a problem for the other that seems to be in the same condition.

Kind regards,

Eric

Toxiicscorpiio8
Aspirant
Aspirant

That worked thank you

elmayes
Aspirant
Aspirant

Thank you, Brooke,

That worked perfectly and both base stations are behaving themselves and everything is now connected.

Much appreciated!