HomeKit Token Reset

[Atlanta1213]

From reading other posts I believe I need  token reset on one of my base stations in order to successfully connect to Apple HomeKit. I have 3 base stations and one just will not join after numerous tries. 

[Atlanta1213]

 

[ShayneS · Accepted solution]

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

[Atlanta1213]

That worked, thanks very much. 

[Edgar3tres]

Hello I need a token reset for my homekit.

 

[BrookeN]

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.Thank you

[Edgar3tres]

Still not working!

[BrookeN]

I do not see any devices under your email address. Is there a different email address you are now using. If so please dm me with that information. You send a dm by clicking on the envelope icon on the top right of the forum page.

[Toxiicscorpiio8]

Can you send a reset token to my base station please ?

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit

https://kb.arlo.com/000063184 

[wspitz]

I need a token reset so I can reconnect my Arlo to HomeKit at my new home. Thanks. 

Hardware VMB4000r3

Serial Number 4R05817EAC8AA

Firmware 1.24.0.1_4436_8938370

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[Sandy19]

Please need your help to reset my token to add my Arlo camera to HomeKit thank you 

#token @ShayneS 

[JamesC]

Sandy19,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[tqalexander]

I'm also in need of a token reset.  Thanks in advance.

[JamesC]

tqalexander,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[tqalexander]

Hi James.

I've power-cycled my base station multiple times (I also used to app to restart it, just for fun) and I'm still unable to connect.  I'm stuck at Homekit->Setup-> Discovering your device. Please wait.  I've been able to get this working in the past and it usually just discovers the device immediately after a token reset, so I'm not sure what's going on here.

[JamesC]

tqalexander,

I've sent another token refresh, try the instructions above again to see if you still experience the same behavior.

JamesC

[tqalexander]

No change. Still stuck on Discovering. 

[Rehnberg]

Hello I also need a token reset for my HomeKit

[JamesC]

tqalexander,

If you're still experiencing an issue after receiving the token refresh, then you may need to factory reset and re-onboard your base station and cameras as if they were new. Follow the instructions here: https://kb.arlo.com/1057976/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station

Rehnberg,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[MamereSilver]

I need a token reset too please. 
@JamesC 

[ShayneS]

@MamereSilver 

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

[MamereSilver]

It didn’t work. I even deleted the hub from the app. Oh well I give up. 

[ShayneS]

@MamereSilver 

Can you try removing and reinstalling the Arlo app. What is the error messaging received?