Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
Discussion stats
  • 3 Replies
  • ‎2023-08-01 06:32 AM
  • 1164 Views
  • 1 Like
  • 2 In Conversation
Silentbob101
Tutor
Tutor
‎2023-08-01 06:32 AM

Hi... Have moved house and set up a new "Home" cant get the base station to connect to the new "Home" can you please reset my token!

 

Thanks! 

Labels:
0 Likes
Reply
Message 1 of 4
Views icon 1,164
1 ACCEPTED SOLUTION

Accepted Solutions
JamesC
Community Manager
Community Manager
‎2023-08-03 09:32 AM

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

View solution in original post

Reply
Message 3 of 4
Views icon 1,111
3 REPLIES 3
Silentbob101
Tutor
Tutor
‎2023-08-02 02:12 PM

Pretty please nice support agent!

0 Likes
Reply
Message 2 of 4
Views icon 1,123
JamesC
Community Manager
Community Manager
‎2023-08-03 09:32 AM

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Reply
Message 3 of 4
Views icon 1,112
Silentbob101
Tutor
Tutor
‎2023-08-04 12:57 AM

Thank you very much James! Back up and running 

0 Likes
Reply
Message 4 of 4
Views icon 1,102
Discussion stats
  • 3 Replies
  • ‎2023-08-01 06:32 AM
  • 1165 Views
  • 1 Like
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.