Can’t connect hub to HomeKit

[JohanAleslatt]

I can’t connect my hub to Apple HomeKit. It just says something like “This accessory can not be connected to HomeKit” but all the specs says that it should work.

[JamesC]

Is the SmartHub online? It may need a token reset but the base must be online to receive the token refresh.

JamesC

[JohanAleslatt]

It’s online 🙂

[JamesC · Accepted solution]

JohanAleslatt,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[JohanAleslatt]

Thanks James,

It worked! 🙂