Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Reply
Discussion stats
  • 3 Replies
  • ‎2023-08-01 06:32 AM
  • 520 Views
  • 1 Like
  • 2 In Conversation
Silentbob101
Tutor
Tutor
‎2023-08-01 06:32 AM

Hi... Have moved house and set up a new "Home" cant get the base station to connect to the new "Home" can you please reset my token!

 

Thanks! 

Labels:
0 Likes
Reply
Message 1 of 4
520
1 ACCEPTED SOLUTION

Accepted Solutions
JamesC
Community Manager
Community Manager
‎2023-08-03 09:32 AM

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

View solution in original post

Reply
Message 3 of 4
467
3 REPLIES 3
Silentbob101
Tutor
Tutor
‎2023-08-02 02:12 PM

Pretty please nice support agent!

0 Likes
Reply
Message 2 of 4
479
JamesC
Community Manager
Community Manager
‎2023-08-03 09:32 AM

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Reply
Message 3 of 4
468
Silentbob101
Tutor
Tutor
‎2023-08-04 12:57 AM

Thank you very much James! Back up and running 

0 Likes
Reply
Message 4 of 4
458
Discussion stats
  • 3 Replies
  • ‎2023-08-01 06:32 AM
  • 521 Views
  • 1 Like
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.