VMB4000r3 homekit fails with uncertified accessory error

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[Retired_Member]

Thank you for the input.  I have 3 iOS devices, iPhone 13 (latest update). iPad Pro (latest update) and iPad Min.  I’m really stuck.. I’ve got my gate working so that when my iSmartGate #RecommediStartGate begins to open Alexa fires my Arlo Ultra gate camera and records….

As it sits:  

‘Arlo Cameras:   14 Pro, Ultra, Pro4

Gate Opener: iSmartGate opener, highly recommended.

Alexa fires Arlo Camera records when gate is opened (need this in HomeKit

Lights: Green when opening, Red when closing. Landscape lights on for two minutes if dark.

Keypads: KPR2000 wired keypad, Wave hand open and close inside gate, Button gate opener inside d house.

Any assistance on HomeKit would be appreciated.

[Retired_Member]

Done, no change

[ShayneS]

@Retired_Member

Are you connected the the same WIFI network as the base when trying to add? Are you using any wifi extenders by chance? 

[Retired_Member]

I’m on the same network and I have no extenders. I appreciate your continued support. I’ve tried everything to include Arlo reinstalling and home reinstall

[elio12]

can i have a token reset? im stuck 

[ShayneS]

Hi @elio12

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

[elio12]

thanks, I followed the steps but can't add to HomeKit

[ShayneS]

@elio12

Can you try and remove and reinstall the arlo app?

You can also double check on a mother iOS device if possible. 

[elio12]

I'm on iOS latest version, deleted and reinstall app and still is detecting devices! 😭

[ShayneS]

@elio12

Do you have another iOS device to check on?

[elio12]

yes, I've tried with my wife iPhone and I got the same

[ShayneS]

@elio12

I have reset it again, please try rebooting your base station again within the Arlo app by navigating to > Settings > My Devices > Select device > Restart

[elio12]

Hello Shayne!  it works I could add to HomeKit, but after a few days I got the same issue with HomeKit (Searching for device) Can you reset the token again?

[ShayneS]

@elio12

You are all set.

[marober]

@JamesC  I believe I am having the same issue. When I try to link my base station (VMB4540r3) to homekit in the Arlo app I get a blank white screen under the words saying "discovering your device. Please wait." and it never updates and finds my base station. I have tried resetting my base station several times and I have made sure that all my devices are up to date, including the Arlo app. 

[SigmaDel]

I have the same issue with HomeKit. Can you reset the token for me too.

thanks

[ShayneS]

@SigmaDel

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

[Bugsy6]

Hello, can I have my token reset again, please. It has stopped functioning with Homekit and a reboot hasn't fixed it.

Cheers

[ShayneS]

Hi @Bugsy6 I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

[Bugsy6]

Many thanks, @ShayneS 

[Sjain1]

Unable to connect to my HomeKit. Looks like I’ll need the token as discussed in forum to be able to do. Please help

[ShayneS]

@Sjain1

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

[Sjain1]

It's still the same. After reboot won't recognize anything for home kit. I also have Arlo baby camera which works fine and is successfully integrated with home kit

[ShayneS]

@Sjain1

Can you try removing and re-installing the app and another iOS device if possible. 

[maxaf]

Hi ShayneS,

I too am getting the 'uncertified accessory' error in the Home-app. I have added and removed the SmartHub to/from HomeKit several times, with the same result.

Could you also reset my HomeKit token?

Thanks,