Cannot view on Google home hub

[Kidibul]

Hello,

There is a error message when I want to view my Arlo cameras (VMC3030) on my Google home hub 2 (see picture)
All cameras are working fine in the google app.
Does it have anything to do with End of Life support for this model?
Anyone a solution?

[BrookeN]

I apologize for my delay in response. If you are using the VMC3030 it is not supported by the Google Nest Hub. Is there anyone within the thread that is using something other than the VMC3030 and is seeing this behavior? If so can you please provide the following:

Google Nest Hub model (1st or 2nd gen)

• Device model
• DeviceId of the device
• (IMPORTANT) The exact command that the user gives and how the user gives the command:

[BrookeN]

How about the Arlo app firmware?

[Vic_mc]

Where do I find that?

[StephenB]

---

@Vic_mc wrote:

Where do I find that?

---

FWIW, it's not "app firmware", just the app software version.

It's in the "about" section of the app, so look around for that section.

[Vic_mc]

4.19 (8201)

[maudieinto]

When I say "show camera", I get the following message on the Google hub:

Arlo

The camera stream cannot be displayed right now.

When I first logged the problem, when I said "show camera", lines of code would appear on the Google Hub.

Also, if I remember right, I used to be able to view a camera from within the Google Home app on my ios device.  Now, all I get it a black screen.

So, now I'm getting two issues instead of one.

[maudieinto]

When I say  show camera to the Google Hub, I get the following message on the Google hub:

>Arlo

The camera stream cannot be displayed right now.

<

When I first logged the problem, when I said show camera, lines of code would appear on the Google Hub.

Also, if I remember right, I used to be able to view a camera from within the Google Home app on my ios device.  Now, all I get it a black screen.

At this point,  I can't view my cameras on the Google Hub or from the Google Home app.

So, now I'm getting two issues instead of one.

[BrookeN]

Can I please get the following information:

1. The version of the Google Home Hub

2. The version of the Google Home app(screenshot of the Arlo cameras showing in the Google Home app)

3. If there are other devices working with Google Home Hub?

[maudieinto]

Looks like I can view the cameras using the IOS Google Home app. But, I just checked and still cannot view the cameras on the hub. The message is cannot stream right now.  Here is the info you requested:

>1. The version of the Google Home Hub<

1st Gen Google Home Hub

>2. The version of the Google Home app(screenshot of the Arlo cameras showing in the Google Home app)<

The Google Home app version is 3.22.101.

3. If there are other devices working with Google Home Hub?

Yes. I can turn my TV on and off using the Hub.  I can also turn turn on and off switches from various makers like KASA and IDEVICES.

[BrookeN]

Thank you for providing that information. We are still currently investigating this. 

[yetee]

I have this same issue as well, but on the Nest Hub Gen 2.

I hope Arlo support responds with a resolution.

[maudieinto]

it's been a year at least since this issue was reported. Arlo doen't seem very interested.

[yetee]

Yeah I see that as there are several of these "unresolved" complaints. Too bad, guess it is time to move away from Arlo and look into another system that integrates with stability. 

[Kidibul]

Indeed, don't waste your time here anymore, they won't do anything about it.

[BrookeN]

I have passed all the information onto our development team. I will update the community as soon as possible. 

[BrookeN]

I apologize for my delay in response. If you are using the VMC3030 it is not supported by the Google Nest Hub. Is there anyone within the thread that is using something other than the VMC3030 and is seeing this behavior? If so can you please provide the following:

Google Nest Hub model (1st or 2nd gen)

• Device model
• DeviceId of the device
• (IMPORTANT) The exact command that the user gives and how the user gives the command:

[maudieinto]

Did you mean the 4030 instead of the 3030?

The 4030 used to work with the Google Nest.  That's why everyone is complaining.  Arlo did something to break it.