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- Re: FIX FIX Maybe!!!! VMB4kr3 firmware update v1....
Re: FIX FIX Maybe!!!! VMB4kr3 firmware update v1.14.1.0_2909_bfcf6…no longer able to add to HomeKit
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I did the same thing, no change.
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I don't know if it makes a difference, but I pay for Arlo Premier. Threaten to cancel and they'll take you seriously. They want your money over time.
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I've asked for a replacement to fix the Uncertified Accessory error and was refused as the problem is apparently known to the engineers and they are working on a software update to resolve.
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I have exactly same issue and have rebooted, reinstalled etc but still cant find any devices. This is really poor service on Arlo’s behalf. If this problem has now been around for months - can they not be bother to fix it?
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Fingers crossed something works
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On Saturday I've got a message saying that my support case is being closed due to lack of feedback from me (!?!). I've got on the support chat and spent nearly 2 hours going through the reboots, app sing-outs etc.... because they've insisted this is required to resolve my issue even though all of it has been done before. Still getting uncertified accessory error. Now my case has apparently been escalated to the next level support but I am not going to hold my breath.
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Tech support has been horrible with their oversea support to save a buck. Still on call as I type which they had be reset the base and still no luck
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This is not technically accurate. Devices that have HomeKit support added after they shipped (so no HomeKit sticker) still do have setup codes. At one point I had a problem with some Belkin smart plugs where they'd added HomeKit support later, and I ended up in a situation where I couldn't re-pair them to another WiFi without that code. I eventually found a workaround, but the real solution was to use the app and save the HomeKit code assigned to each device, in case I ever need it again. Arlo, for whatever reason, is choosing not to show us the HomeKit codes.
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It's clear that Arlo doesn't care about their customers.
I'll just use these things until they die and then move on to a REAL surveillance system.
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Hello Arlo.
I still see this issue being ignored, the first post i made about this issue is just being merged into the other countless threads about Homekit not working with Vmb4000R3?
When can we expect you to handle this problem?
This was an buying point for me and to see that you neglect it, is just miserable.
Please don't delete this post as future customers should see how you handle problems like this.
Best regards
john-john
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