Arlo|Smart Home Security|Wireless HD Security Cameras

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HomeSpy
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Follower

Hi,


Can I have a HomeKit token reset sent to my base station.

 

Model VMB4000r3

FW: 1.17.0.0_3950_441916b

SN:4RD3887JA1C9F

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JessicaP
Arlo Employee Retired

Hi HomeSpy, acmeplus, wavetojoe,

 

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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4 REPLIES 4
acmeplus
Aspirant
Aspirant

@JessicaP 

 

Can I have my VMB4000r3 base station reset too? I changed my phone and I'm no longer able to activate homekit integration.

 

Thanks a lot!

 

 

wavetojoe
Aspirant
Aspirant

Can  I please get  a token reset too?!?!?

JessicaP
Arlo Employee Retired

Hi HomeSpy, acmeplus, wavetojoe,

 

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

acmeplus
Aspirant
Aspirant
Thanks! Worked perfectly.