Arlo|Smart Home Security|Wireless HD Security Cameras

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doghousestudio
Guide
Guide

Arlo just "upgraded" my 2 base stations with the sole purpose of being able to connect/compatible with Apple HomeKit. They sent me 2 VMB4000's Refurbished (no box, packaging or manual) When following directions to set up HomeKit under My Devices > Base Station... HomeKit does not appear. I have restarted reset and confirmed firmware on base sation as well as  software on my AppleTV... nothing helps. I dont see any kind of Apple HokeKit code on the device itself and it didn't have any packaging so there is no way to scan a code that way. So frustrating and spent so much time on this... many many hours. It shouldnt be this difficult yet here I am. Please, any suggestions?

Thank you

 

117 REPLIES 117
ShayneS
Arlo Moderator
Arlo Moderator

 

@Blimmins

 

I have reset your token, please reboot your base station and try again.

GrantN
Aspirant
Aspirant
Hi could you please reset my token too.

VMB5000
ShayneS
Arlo Moderator
Arlo Moderator

 

@GrantN

 

I have reset your token, please reboot your base station and try again.

dapaoli
Aspirant
Aspirant
I’ll try the Token reset as well.

Latest firmware 1.16.6.3_898_e9ee661
iPad OS app 3.5.6
ShayneS
Arlo Moderator
Arlo Moderator

Hi @dapaoli

 

I have reset your token, please reboot your base station and try again.

dapaoli
Aspirant
Aspirant
That didn’t work. Im going to try logging out of iCloud and back in.
ShayneS
Arlo Moderator
Arlo Moderator

@dapaoli

 

Are you trying to use HomeKit with your VMB3500. This base station is not supported for use with HomeKit. You can find more info here: How do I connect my Arlo camera to Apple HomeKit?

Rsnow
Aspirant
Aspirant
I am having the same issue can you please send me a new token? I previously had my System set up on Apple HomeKit and ended up removing it and now I’m having issues re-adding it. I followed the instructions on the website to add a HomeKit without a code and I am stuck on step five because the Arlo app is not discovering my device.
dapaoli
Aspirant
Aspirant

I got Home kit setup with the other Arlo hub I think its the 4250 or something for Arlo Pro 3, however there seems to be no way to view iCloud storage, so I'm still storing locally to a Hard Drive. 

ShayneS
Arlo Moderator
Arlo Moderator

@Rsnow

 

I have reset your token, please reboot your base station and try again.

 

Thank you

kooskortekaas
Aspirant
Aspirant
I am having the same issue can you please send me a new token? I previously had my System set up on Apple HomeKit and ended up removing it and now I’m having issues re-adding it. I followed the instructions on the website to add a HomeKit without a code and I am stuck on step five because the Arlo app is not discovering my device.
ShayneS
Arlo Moderator
Arlo Moderator

 

@kooskortekaas 

 

I have reset your token, please reboot your base station and try again.

jimmycdc
Aspirant
Aspirant

I am still experiencing the issue, please help

ShayneS
Arlo Moderator
Arlo Moderator

 

@jimmycdc

 

I have reset your token, please reboot your base station and try again.

jimmycdc
Aspirant
Aspirant
Hi, I’ve reseted a few times but it still shows can’t discover the device! Please help!! Thanks Jimmy
dapaoli
Aspirant
Aspirant

I was told that the Pro2 hub does not support HomeKit.

jimmycdc
Aspirant
Aspirant
HomeKit was working on my Arlo pro 2 for a while until recently stopped working,
StephenB
Guru Guru
Guru

@dapaoli wrote:

I was told that the Pro2 hub does not support HomeKit.


Not sure what you mean by "Pro2 hub".

 

The VMB4000 and VMB4500 support HomeKit.  The VMB3000 and VMB3500 do not.