Arlo Pro 2 and Setting Up Apple HomeKit

[doghousestudio]

Arlo just "upgraded" my 2 base stations with the sole purpose of being able to connect/compatible with Apple HomeKit. They sent me 2 VMB4000's Refurbished (no box, packaging or manual) When following directions to set up HomeKit under My Devices > Base Station... HomeKit does not appear. I have restarted reset and confirmed firmware on base sation as well as  software on my AppleTV... nothing helps. I dont see any kind of Apple HokeKit code on the device itself and it didn't have any packaging so there is no way to scan a code that way. So frustrating and spent so much time on this... many many hours. It shouldnt be this difficult yet here I am. Please, any suggestions?

Thank you

[ShayneS]

@Blimmins

I have reset your token, please reboot your base station and try again.

[GrantN]

Hi could you please reset my token too.

VMB5000

[ShayneS]

@GrantN

I have reset your token, please reboot your base station and try again.

[dapaoli]

I’ll try the Token reset as well.

Latest firmware 1.16.6.3_898_e9ee661
iPad OS app 3.5.6

[ShayneS]

Hi @dapaoli

I have reset your token, please reboot your base station and try again.

[dapaoli]

That didn’t work. Im going to try logging out of iCloud and back in.

[ShayneS]

@dapaoli

Are you trying to use HomeKit with your VMB3500. This base station is not supported for use with HomeKit. You can find more info here: How do I connect my Arlo camera to Apple HomeKit?

[Rsnow]

I am having the same issue can you please send me a new token? I previously had my System set up on Apple HomeKit and ended up removing it and now I’m having issues re-adding it. I followed the instructions on the website to add a HomeKit without a code and I am stuck on step five because the Arlo app is not discovering my device.

[dapaoli]

I got Home kit setup with the other Arlo hub I think its the 4250 or something for Arlo Pro 3, however there seems to be no way to view iCloud storage, so I'm still storing locally to a Hard Drive. 

[ShayneS]

@Rsnow

I have reset your token, please reboot your base station and try again.

Thank you

[kooskortekaas]

I am having the same issue can you please send me a new token? I previously had my System set up on Apple HomeKit and ended up removing it and now I’m having issues re-adding it. I followed the instructions on the website to add a HomeKit without a code and I am stuck on step five because the Arlo app is not discovering my device.

[ShayneS]

@kooskortekaas 

I have reset your token, please reboot your base station and try again.

[jimmycdc]

I am still experiencing the issue, please help

[ShayneS]

@jimmycdc

I have reset your token, please reboot your base station and try again.

[jimmycdc]

Hi, I’ve reseted a few times but it still shows can’t discover the device! Please help!! Thanks Jimmy

[dapaoli]

I was told that the Pro2 hub does not support HomeKit.

[jimmycdc]

HomeKit was working on my Arlo pro 2 for a while until recently stopped working,

[StephenB]

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@dapaoli wrote:

I was told that the Pro2 hub does not support HomeKit.

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Not sure what you mean by "Pro2 hub".

The VMB4000 and VMB4500 support HomeKit.  The VMB3000 and VMB3500 do not.