Arlo Pro 2 and Setting Up Apple HomeKit

[doghousestudio]

Arlo just "upgraded" my 2 base stations with the sole purpose of being able to connect/compatible with Apple HomeKit. They sent me 2 VMB4000's Refurbished (no box, packaging or manual) When following directions to set up HomeKit under My Devices > Base Station... HomeKit does not appear. I have restarted reset and confirmed firmware on base sation as well as  software on my AppleTV... nothing helps. I dont see any kind of Apple HokeKit code on the device itself and it didn't have any packaging so there is no way to scan a code that way. So frustrating and spent so much time on this... many many hours. It shouldnt be this difficult yet here I am. Please, any suggestions?

Thank you

[ShayneS]

@MSUHockey14

Thank you for the detailed info. You can try connecting to the 2.4 network on your device to see if that helps. if you still experience this issue, please contact the Support Team to further investigate the issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[Epurcell]

Can you reset me as well? I’m not getting any HomeKit option on my arlo app. Everything is fully updated.

[ShayneS]

Hi @Epurcell

I have reset your token, please reboot your base station and try again.

[Epurcell]

How do I perform the reboot? And thank you.

[Epurcell]

Rebooting the app or the base station?

[ShayneS]

@Epurcell

You can reboot the base station by removing & re-inserting the power cable.

[Epurcell]

So that didn’t work. The arlo app is still missing a HomeKit option. Isn’t there a default 8 digit code somewhere I can use for the HomeKit app to recognize the arlo base.

[StephenB]

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@Epurcell wrote:
So that didn’t work. The arlo app is still missing a HomeKit option. Isn’t there a default 8 digit code somewhere I can use for the HomeKit app to recognize the arlo base.

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You might need a token reset.  The mods (for instance @JamesC ) often do this - you could also contact support.

[saveur2]

can I get my token reset as well? having same issues with most here. on vmb5000na....

[Epurcell]

Here’s the fix. Found this on YouTube. Boogles my mind that arlo tech support doesn’t know this fix for the arlo homekit issue.

https://youtu.be/ypsM1LNdvqo

[ShayneS]

@saveur2

I have reset your token, please reboot your base station and try again.

[saveur2]

hi Shayne,

the reset did not work for me 😞

im on vmb5000na.

[ShayneS]

@saveur2

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[saveur2]

can reset the token again? im gonna give this one more try...

[ShayneS]

@saveur2

Sure thing, I just reset it again for you. If you want to try and leave the base unplugged for a few minutes that might help. You can also try & remove/Re-install the arlo app. Also, worst case, support might ask for you to factory reset to help with the HomeKit option populating within your app. 

[DAKing240]

Can you reset my device token please!

[ShayneS]

Hi @DAKing240

I have reset your token, please reboot your base station and try again.

[ArghLo]

Same issues with Homekit as everyone else … any chance to reset my token too?

[ShayneS]

Hi @ArghLo

I have reset your token, please reboot your base station and try again.

[Kinkwong_tung]

I followed the same process but I can’t pass this screen (as attached). Reboot doesn’t help. Firmware is latest 

[ShayneS]

Hi @Kinkwong_tung

I have reset your token, please reboot your base station and try again.

Thank you

[aifreedom]

Can I have my HomeKit token reset? Thank you!

[ShayneS]

@aifreedom

I have reset your token, please reboot your base station and try again.

[JJsrCamp]

So glad I found this thread. Can my token be reset as well?

[ShayneS]

Hi @JJsrCamp

I have reset your token, please reboot your base station and try again.