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I had HomeKit set up but then removed it because I was reorganizing things. Now when I try to add my base station again the app just gets stuck on "Discovering your device. Please wait." I saw this posted elsewhere for a different hub and support sent a token reset request which seemed to resolve the issue for others. Is that what I need here?
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Apple HomeKit
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Hi Carmct and ChrisWods,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
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all of app / os / firmware are latest.
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Hello,
Please reset the token on my device, also stuck on the discovery phase with in the app when trying to set up HomeKit.
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Could you please sent a token reset request to my base station (VMB5000). Thanks!
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Hey Carmct,
I would suggest for you to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
Hi ukkun, Philipplin, m1jacob,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
Hi bbrian,
I've sent a token reset request to both your SmartHub and base station which should resolve the issue. Please reboot your SmartHub and base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
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Arlo Floodlight trial subscription ended, can’t record videos. Trying to use HomeKit, but can’t get past “Discovering Device”
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still stuck at discovering devices.
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Tried resetting base and it didn’t solve problem
Any suggestions?
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Hi ukkun,
I've sent a token request to your base station again. If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
Hi LeprechaunJP,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
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I am having this same issue and need my token reset.
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Hi Zyzlt,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
Hi Philipplin,
I've sent a token reset request to your Arlo Baby that should resolve the issue. Please reboot your camera (read here to learn how: How do I power cycle my Arlo Baby camera?), allow the camera to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
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Thanks!
Musicaxis
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Hi Musicaxis,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
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Hi JessicaP,
Could you please send a reset token to my base station also? I'm having the same issue of not being able to add it back into homekit after removing it. Thanks!
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Hi rhinox99,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
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Please send Token reset to my VMB5000 pls - hung up on connecting to HomeKit
-fuzz
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Hi RockyB_vl and irfuzz,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
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I set up homekit and it worked decently, then suddenly the cameras were showing "not responding" and then updating. They never came back to homekit. I then deleted my base station from homekit and now I'm stuck at "discovering your device".
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You'll need to have support reset your token. Here is the main thread to request https://community.arlo.com/t5/Partner-Integrations/Homekit-Reset-Token/m-p/1810982#M10747