Ultra2 base HomeKit authentication failure

[slash128]

I had HomeKit set up but then removed it because I was reorganizing things. Now when I try to add my base station again the app just gets stuck on "Discovering your device. Please wait." I saw this posted elsewhere for a different hub and support sent a token reset request which seemed to resolve the issue for others. Is that what I need here?

[JessicaP]

Hi Carmct and ChrisWods,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Carmct]

The issue we are now facing is the sharing of cameras on 2 phones. I followed the instructions to share it but both homes use the same iCloud account and after I accept the invitation I get the spinning wheel.

[ukkun]

I’m stuck on the “discovering your device” screen when trying to add to HomeKit.

all of app / os / firmware are latest.

[Philipplin]

Hello, 

Please reset the token on my device, also stuck on the discovery phase with in the app when trying to set up HomeKit.

[m1jacob]

HomeKit stopped working. Need a token reset please. Thanks

[bbrian]

Hi there,
Could you please sent a token reset request to my base station (VMB5000). Thanks!

[JessicaP]

Hey Carmct,

I would suggest for you to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Hi ukkun, Philipplin, m1jacob,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Hi bbrian,

I've sent a token reset request to both your SmartHub and base station which should resolve the issue. Please reboot your SmartHub and base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[LeprechaunJP]

Arlo Floodlight trial subscription ended, can’t record videos.  Trying to use HomeKit, but can’t get past “Discovering Device”

[ukkun]

tried but nothing changed.
still stuck at discovering devices.

[LeprechaunJP]

Tried resetting base and it didn’t solve problem 

Any suggestions?

[JessicaP]

Hi ukkun,

I've sent a token request to your base station again. If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Hi LeprechaunJP,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Zyzlt]

I am having this same issue and need my token reset.

[Philipplin]

Thanks so much, that worked. Can you also reset the token for Arlo Baby?

[JessicaP]

Hi Zyzlt,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Hi Philipplin,

I've sent a token reset request to your Arlo Baby that should resolve the issue. Please reboot your camera (read here to learn how: How do I power cycle my Arlo Baby camera?), allow the camera to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Musicaxis]

My new new VMB5000 base station will not register in Apple HomeKit. “Uncertified Accessory” is the error I get. I’ve updated firmware, rebooted, unplugged and reset but still no luck. Can you please push a new token to my base station ASAP?

Thanks!
Musicaxis

[JessicaP]

Hi Musicaxis,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[rhinox99]

Hi JessicaP,

Could you please send a reset token to my base station also? I'm having the same issue of not being able to add it back into homekit after removing it. Thanks!

[JessicaP]

Hi rhinox99,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[RockyB_vl]

My device hangs on discover as well when trying to setup HomeKit, please send a token request to my base station. Thanks

[irfuzz]

Please send Token reset to my VMB5000 pls - hung up on connecting to HomeKit

-fuzz

[JessicaP]

Hi RockyB_vl and irfuzz,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Casaflyr]

I set up homekit and it worked decently, then suddenly the cameras were showing "not responding" and then updating. They never came back to homekit. I then deleted my base station from homekit and now I'm stuck at "discovering your device".

[RockyB_vl]

Worked great, thanks Jessica!

[Flerric]

Trying to add to my HomeKit via instructions and receive authentication failure message. Tried rebooting with no success. This is a brand new unit purchased from major retailer.

[adammiarka]

You'll need to have support reset your token.  Here is the main thread to request https://community.arlo.com/t5/Partner-Integrations/Homekit-Reset-Token/m-p/1810982#M10747