This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- English
- /
- Arlo Forum Discussions
- /
- Partner Integrations
- /
- Re: Apple HomeKit stuck at "Discovering your devic...
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
I made the mistake of removing my Arlo base station from HomeKit and am now stuck trying to reconnect it to HomeKit, could you reset the token for me to?
Thanks,
Solved! Go to Solution.
- Related Labels:
-
Apple HomeKit
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
You should stop advertising Homekit support if you can’t deliver.
Also requesting a token reset is a joke, customers shouldn’t have to contact support or community to get a reset to they can use their device at home.
1. Fix the root cause
2. Provide a self service function so customers can reset their “token”
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
May I get a token reset to my base as it has disconnect from Homekit.
Thanks,
Jami
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am also unable to add my base station (VMB4000) to HomeKit from the Arlo app. It typically gets stuck on "Requesting HomeKit info..." or occasionally comes back with "Setup failed." I have power cycled, factory reset the device, attempted setup from a secondary iOS device, and even used a secondary internet connection. The results are the same regardless. Unfortunately when I bought this base station, HomeKit was not supported at the time, so I don't have a HomeKit Setup Code to use. The Home app has no problem seeing the base station immediately when "Add accessory" is chosen, but without the 8-digit code, setup is impossible by that venue.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am having the same issue and it gets stuck on Requesting HomeKit info.. Can you please send me a token request also.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Me too! Need that token!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Need reset token again please. thanks!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Need also a token reset!! Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have the same issue. Tried resetting, rebooting, deleting and re-adding to the app.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
hi there. i have same issue, appreciate if you can send the reset token to mine too. thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posting to follow this thread. JessicaP from Arlo stated a few days ago a reset token is not working. Hoping to get my cameras back into HomeKit soon...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Jessica !
Could you send me a token reset in order to connect my Arlo base station to Homekit? In app it get stuck on this message "Requesting Homekit info..."
Regards (from France)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same issue
Apple Homekit stuck at "Discovering your device. Please Wait“
Can you please send me a reset token request ?
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Please send me a Token. Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi, sent up my camera yesterday with HomeKit, worked perfectly until this morning. Says no responde in HomeKit but works fine with Arlo app. The camera has been acting a little weird the pest week though. Can you do a reset please?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, can you please send me a token reset? Thanks.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Can you please send me a reset token request ? Thanks.
If the issue cannot be fixed within 3 weeks, may consider to return it back to amazon until it got fixed.😞
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Ohh my god. I'm just going to say it. Arlo, your cameras are cool but you guys suck. Your customer service is terrible. Your track record of standing by your products is more than lacking. Your integrations are for crap. Your subscription model blows.
But damn. your cameras look good.
How has this apple homekit issue been going on for almost a year? Can somebody tell me what the hell is going on.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am trying to connect my Arlo Pro 2 base station VMB4000r3 with firmware 1.16.6.1_3885_9330458 to Apple Homekit. I have restarted the base station, and after hitting the Set up button, it is just stuck on "Discovering your device. please wait.” Please help!
I’ve seen a token reset by admin on other posts, is this an option?
Thanks
-
Amazon Alexa
96 -
Apple HomeKit
627 -
Apple TV App
7 -
AppleTV
23 -
Arlo Mobile App
55 -
Arlo Pro
2 -
Arlo Pro 2
1 -
Arlo Q (Plus)
1 -
Arlo Secure
9 -
Arlo Smart
36 -
Arlo Wire-Free
1 -
Before You Buy
29 -
Features
81 -
Firmware Release Notes
8 -
Google Assistant
68 -
IFTTT
64 -
IFTTT (If This Then That)
117 -
Installation
86 -
Modes and Rules
13 -
Motion Detection
1 -
Online and Mobile Apps
70 -
Samsung SmartThings
63 -
Security System
1 -
Service and Storage
5 -
SmartThings
73 -
Troubleshooting
381 -
Videos
1
- « Previous
- Next »