Apple HomeKit Token reset

[creekside6918]

Can I get an token reset for the two SmartHubs associated with this accounts email address?

[dcreemer]

Hi - may I please have a token reset please?

[Nybba]

@BrookeN Did not work for me, I guess I have an issues with the switch in-between the router for the WiFi and the Arlo base station. Is there perhaps some port forwarding or other setting I would need to do in the WIFI router to make the app in the WIFI connected phone detect the Arlo Base station that is connected to the same WIFI router but with a switch in-between?

[SondreG]

Hi! I get the "This Accessory cannot be used with HomeKit"-message when trying to connect my WMB5000r6. I have tried every kind of troubleshooting there is. Can i get a "reset HomeKit token"?

@JamesC @ShayneS 

[C001]

@JamesC An update had broken the HomeKit connection. Would reset my token please. I’ve tried resetting, uninstalling etc but nothing has worked

[SondreG]

I got help in private message. Please dont reset it again. Thanks!

[BrookeN]

@SondreG  your token has been reset.  You will need to reboot the smarthub/base station.

[SondreG]

@BrookeN Thank you! Works perfectly now.

[dcreemer]

@BrookeN @JamesC @ShayneS  May I please get a token reset also?

[BrookeN]

@dcreemer your token has been reset. You will need to reboot the smarthub/base station.

[RHead]

I need a token reset too.

[JamesC]

RHead,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Granda]

Can I please have a token reset for my homebase please? I cannot connect to HomeKit, I am stuck with the "Discovering your device" screen. Thanks

@JamesC @BrookeN @ShayneS 

[JamesC]

Granda,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Fireball08]

Can I also have a reset token sent please?  Does this affect multiple base stations at the same time if you have more than one set up in different locations?

[RHead]

It´s still not working. The Hub find no devices but i have 3 cameras connected.

What can i do?

[JamesC]

Fireball08, RHead

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[RHead]

2nd try, still not working ☹️

[Watshim]

Is the problem that homekit isn't working or that the cameras don't appear in your arlo app?

My homekit token often needs to be reset, but this time the caremas (and base station) also disappeared from by Arlo account and the app. 

[Johanpeter]

Please reset my token 

[Billpoore]

Can you please reset mine as well? HomeKit doesn’t work anymore. Thanks 

[Willmklam]

Can you please reset mine as well?  It is a basestation VM4540. Thanks

[JamesC]

Johanpeter, Billpoore, Willmklam

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Billpoore]

Well, that didn’t work. Any other suggestions? This all used to work…until it didn’t. 

[JamesC]

Billpoore,

If you're still experiencing an issue, you may need to factory reset your base station and then request a new token refresh. See here for more information: https://kb.arlo.com/000062881/How-do-I-factory-reset-my-Arlo-SmartHub-or-Base-Station-Arlo-Secure-4-...

JamesC

[J2theZ]

Could I get my token Reset and also I have the VMB4000 base station would this work with arlo pro 4 to add HomeKit ?