Arlo motion notifications stop working with Alexa routines

[Ziya]

Is anyone having issues with the alexa and arlo. Past couple of days iv noticed my alexa echo show now does not bring up camera picture when motion detection is detected. I have a routine set up on alexa app to display picture of my camera when motion is detected and it has now stopped working. Iv reset the hub. Disabled the skill deleted all cameras. Reinstalled everything. Still no luck. I dont even get normal standard notifications via alexa when motion is detected too.
Arlo you need to sort out your game. This is unacceptable.

[cedtang]

I don't know if anyone from Netgear/Arlo is really looking at this problem.

This seems a major issue.

I have 10 Arlo 3 / 4s all hooked up to solar panels around my property. Even before with Pro 2, I have set up routines in Alexa to alert me by sound if motion is detected. This set up has been flawless since probably 12 - 15 months ago. The routines haven't changed and I have started noticing that I am not hearing anything for a bit and then I confirmed that the audio alerts are be sounding from the Echo Shows/Dots etc. 

I have tried deleting the routine and changing the trigger but this does not solve the issue. I am trying not to disable the skill and restarting again but from what I am seeing here, it really seems it is a problem with Arlo itself.

[Pmill]

Sorry tofer1907

I know how you feel. The only other thing I can think to check, make sure in your Arlo app the mute notification is not on, you find that in the settings menu. One other thing in the Alexa app make sure motion announcement is enabled, that is found under your device menu in Alexa then pick cameras and pick one of your cameras listed and make sure the motion announcement is highlighted. If not activate it. I wish you all the luck. 

[jmm15]

I have tried everything that has been recommended and nothing is working and yes FRUSTRATING!!! Please update something to get this working again. 

[cedtang]

things stopped on Aug 2nd......

[ShayneS]

I am investigating this as well. I will provide further updates as soon as possible. 

[viveksayal2003]

Hi,
Motion announcement on Echo have stopped working recently. The bell press announcements are still working. This is for Arlo video doorbell wire free.

I have checked the Arlo app, the bell is not in silent mode. I have the disabled the Arlo skill in Alexa app, enabled it and added the video door bell again in Alexa app. The motion and bell press announcements are turned on in Alexa app.

Can you please let me why motion announcements are not working on Echo when the bell press announcements are working?

[Istar]

Having Same issue, this has been down for quite Awhile, Guessing beginning of this month. Have Tried Multiple Solutions.

* Have Removed and Re Added the Camera in Alexa, it does not Separate the Device into 2 Devices on my end. Its all the same Device, Have both Motion and Door Bell Press Toggle. Have Toggled both of them, The Doorbell Press Works, The Motion Does Not. 

Typically Alexa has a Default routine for Motion, I have tried creating a separate routine as well. there is some type of communication issue going on with the Devices. 

[tobydz]

Same here with the Ultra system. Just now starting to debug it.  Stopped working about a week or two ago. 

[MrSky]

I am having the same issue as dozens of other. Both Arlo and Amazon know about the issue. Escalate please!!!

[ShayneS]

Thank you for your feedback. I have escalated these reports and I will provide updates as soon as possible. 

[Johnny1005]

Great! I hope for resolve soon.  The Arlo notifications through Alexa are most important.  Since they have stopped working, I have missed much activity.

[Jameschao143]

I don’t have any routines set up and I never did before this issue happened and everything worked fine until recently Alexa stop announcing motion. I have reset and tried everything nothing work. Without subscription on Arlo plan and Alexa will work again.

[Hmj2828]

For the past year, I have gotten motion notifications via alexa and it worked great. Two weeks ago, they just stopped and there is no documentation on how to get them working again. I have uninstalled, reinstalled the cameras, I have disabled/enabled the skill. I have power cycled the Alexa’s/Cameras. And nothing is working and it’s beyond frustrating. Any help??

[myvoor]

Hi,

The motion announcements have stopped on my alexa devices. How do I bring it back?

[roxbits]

I’m having the same issue with both my Arlo video doorbells in 2 different homes, 2 different states.
Lost the announcements on Alexa about 2 weeks ago 😫

[SoundMixPro]

I've been on the phone with Amazon and Arlo for about 3 hours the past two days along with multiple emails.  9 days ago Alexa stopped making Arlo motion announcements. Nothing was changed on my end to cause this.   Arlo and Amazon techs have verified that all systems are configured properly.   I'm computer tech myself.   I know how to fix stuff.  So far, this problem stumps Amazon and Arlo's best techs.  Another week of this and I will need to replace Arlo with Ring.   What else is one to do??? 

[ArchM]

I noticed the Alexa motion notification issue too the last few days. I’m using Arlo ultra. I removed all cameras and added it back. I even uninstalled and reinstalled Alexa app but to no avail.

[Cynthsmthrmn]

I spoke with Alexa support today. After two hours, they were not able to resolve the issue. I rebooted modem, router and echo devices, they checked settings in the Alexa app. The Alexa app was re-installed. Nothing they tried had any impact.

[SherrieB]

Same thing happened to me. I had 2 original Arlo pros, a doorbell and 3 newer pro 3's. They all stopped sending motion announcements thru my echo devices. The only thing working is when u press the doorbell. It will still chime and tell you someone is at the door. WTH?? I have over $800 invested. I am furious. I have seen other chats and recent reviews on the Alexa app about this. Maybe a class action suit would wake them up!!

[cedtang]

Yes there is another thread about this as well. 

I have 10 Arlo Pro 3s and 4s on one hub and 3 Pro 2s on another hub in property and invested a ton on solar panels etc. 

It is really annoying that this is not working. 

I contacted support and they asked me to delete app, reinstall the skill etc. But still it is not working. I mean, literally I haven't changed anything for the past 18 months with my routines. So it is definitely not a problem on my side.

I also have a couple of Reolinks around my place as well - they don't do Alexa motion integration so that is why I have stayed with Arlo. 

I really hope that fix this asap. 

[tobydz]

Well I've spent the last few days trying to figure this out as well and nada. Ex-Microsoft-y of 20 years so "yes, I tried rebooting the system" 😉 This thing stinks of unreported patch / hotfix that either Arlo or Amazon pushed out and broke everything. 

That's what I just don't get about Arlo.... Their hardware is decent quality and well  manufacturered. The App has decent UX albeit lacking some standard features like per-camera notification frequency settings / snoozing. But then you get into their backend and it's just mind-blowingly terrible like it was designed & written by Somali email scammers. Then they charge a premium for "service", half of which is basic functionality stuff that anyone else just includes. I bet you guys have spent the same amount of time waiting for a feed to display or answering a doorbell ring. Hell, I've missed deliveries for that reason! In fact, the Ultra system I have I bought for my business and wound up taking it home because it just wasn't reliable for s**t. Anyway, rant over. Please post updates if you guys get anywhere and I'll do the same. Best of luck to us all. 

[tobydz]

Arlo motion triggers aren't getting to Alexa or Smartthings. 

[tobydz]

Yeah it seems everyone is having this problem. I checked it against smartthings too and the motion trigger event isn't getting there either.

[tobydz]

Something of note; I just checked my Smartthings integration and the Arlo motion event isn't getting sent there either (but the Arlo app registered it). Looks like a break in the passing of events on Arlos side. 

[Jameschao143]

You can try take out one of the camera without the subscription plan and that camera will work again with Alexa.