Adding smart hub to HomeKit stay on discovering your device

[damienhauser]

• Hi,

I removed my hub from HomeKit and factory reset it but now when I try to add it back it is stuck to “discovering your device please wait”.

i ve seen other similar post where people got a “token” to reset the hub or something like that.

can somebody help with this issue ?

thanks

regards

damien

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[Bobgrey]

I have the same problem and likely need a token reset please 

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: 

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[Andogan09]

I have the same problem with my VMB4500 stuck on discovery and likely need a token reset as well. Appreciate your help with this issue.
Thanks.

[SonicAlligator]

Could I also request a token reset please? I just bought a refurbished Smart Hub Pro with the following information, got the cameras added to the hub but cannot add the hub or cameras to HomeKit, like many others it's stuck on "Discovering your device. Please wait."

Firmware: 1.27.0.0_1931_03495c2

Hardware: VMB4540r3

Thanks so much for your help!

[BrookeN]

@Andogan09 and @SonicAlligator  I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: 

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[Dpresti]

Could I also get a token reset please

[Ben_OZ]

Hi, I had another issue with my base station, in which I had to factory-reset it, but now trying to add it back into HomeKit I get the “Discovering Device…” message, so can I please ask for a token reset as well? 
many thanks! 

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: 

If you see Library in your app: How do I connect my Arlo device to Apple HomeKit?

If you see Feed in your app: https://kb.arlo.com/000063184 

[Ben_OZ]

Thank you! 

[BrookeN]

You are welcome. Have a great rest of your week. 

[SonicAlligator]

Hello,

Thank you for reseting things, unfortunately this doesn't seem to resolve the problem, still stuck on "discovering this device". It asks me to bring my phone close to the camera while setting it up, but it seems like I should probably have the phone close to the Base Station instead, no? In either event I've tried both, setting my phone next to the Base Station, standing directly next to the cameras too. Any thoughts on how to proceed?

Thank you in advance for your help!

Cheers,
James

[BrookeN]

The other way would be to reset the basestation. Doing so would need to have the cameras re-added after the reset. And then I could send another token reset and you can see if that helps. Please let me know if that is how you would like to proceed and I will reset the token again. 

[SonicAlligator]

Hello, 

Thank you Brooke, I've gone ahead and done the full reset, added back all of the cameras, and should be ready for the token reset.

Cheers and thanks,
James

[BrookeN]

Okay I have that reset for you.