Re : app arlo android problem with new guest

[roby1er]

i bought my arlo pro in december 2016

I create my account and add a guest. I use app arlo with android.

no problem.

Today, I add a new guest,

Problem with the appz android, the guest have access  to the alarm but don t have access to  the mode.

we can launch the alarm sound but we can not see the mode, nothing in the mode menu blank.

I try the appz in iphone and ipad everything works perfectly.

so could you fix the problem.

app android 2.3.2_16308

[jguerdat]

Did you granted the new user the additional privileges in Grant Access?

[roby1er]

Yes of course.
Everything Works perfectly with the app for iPhone. but not with Android app. When i go to the mode menu  I see nothing. Blank page.

same result with  two android mobile.

With the iPhone. I can see the Arlo icon and then l can activate or not the alarm...

Thanks for your help.

[jguerdat]

Reinstall the Android app and restart the phone. Might be that simple.

[roby1er]

Tanks for your help.
But it s already done in Both mobile Android. ZTE and Samsung note 3.

[jguerdat]

Before opening a case with support, all I can think of is to go back to Grant Access using the master account and toggle settings, save and then back agai, saving again.  If that has no effect, then a case is likely needed.