Arlo|Smart Home Security|Wireless HD Security Cameras
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roby1er
Aspirant
Aspirant

i bought my arlo pro in december 2016

 

I create my account and add a guest. I use app arlo with android.

no problem.

 

Today, I add a new guest,

Problem with the appz android, the guest have access  to the alarm but don t have access to  the mode.

we can launch the alarm sound but we can not see the mode, nothing in the mode menu blank.

 

I try the appz in iphone and ipad everything works perfectly.

 

so could you fix the problem.

 

app android 2.3.2_16308

 

 

 

 

 

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jguerdat
Guru Guru
Guru
Did you granted the new user the additional privileges in Grant Access?
roby1er
Aspirant
Aspirant

Yes of course.
Everything Works perfectly with the app for iPhone. but not with Android app. When i go to the mode menu  I see nothing. Blank page.

same result with  two android mobile.

With the iPhone. I can see the Arlo icon and then l can activate or not the alarm...

Thanks for your help.

jguerdat
Guru Guru
Guru
Reinstall the Android app and restart the phone. Might be that simple.
roby1er
Aspirant
Aspirant
Tanks for your help.
But it s already done in Both mobile Android. ZTE and Samsung note 3.
jguerdat
Guru Guru
Guru

Before opening a case with support, all I can think of is to go back to Grant Access using the master account and toggle settings, save and then back agai, saving again.  If that has no effect, then a case is likely needed.

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