Arlo|Smart Home Security|Wireless HD Security Cameras

Newest Arlo App version for iOS not supported on ipod, Supervisor will not return my call

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sadipoduser
Aspirant
Aspirant

 I have tried to contact support, they say they are working on it, but it still doesn't work and I have called and called and can't get a reply  back from the supervisor. I can't recommend this product.  If you have the same problem I would  suggest returning and finding an alternative solution

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JamesC
Community Manager
Community Manager

sadipoduser,

 

Have you tried uninstalling the app and installing again from the app market?

 

JamesC

sadipoduser
Aspirant
Aspirant
Of course. I have also tried to install earleir version saved form an ipod backup with no luck. It has now been 4 months and I am frustrated with the lack of support and assistance.
JamesC
Community Manager
Community Manager

sadipoduser,

 

I have reviewed your case and consulted with the Arlo team. Unfortunately, the ipod model you are using does not support the iOS version needed to run the Arlo app. 

 

Thank you,

JamesC