Motion detection doesn't work

[Atomic81]

Motion detection simply doesn't work on one of my cameras. Cannot get a response during motion sensitivity testing.. Tested it side by side with another camera so I am pretty sure I am not doing anything incorrectly. How do I trouble shoot this problem?

[TomMac]

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Atomic81 wrote:
Motion detection simply doesn't work on one of my cameras. Cannot get a response during motion sensitivity testing.. Tested it side by side with another camera so I am pretty sure I am not doing anything incorrectly. How do I trouble shoot this problem?

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First thing would be to reset the camera and also see if it needs a sw update...

Get camera, open battery door for about 10 secs, close door... wait till camera flashes ( right led ) blue very quickly.   If ithe leds flash blue/amber then it is updating the sw and DO NOT OPEN BATTERY DOOR WHILE OCCURING.

btw, sw for camera is currently 1.2.2412 ( found under settings,camera settings, pick camera and look at bottom of page)

After this, start ALL MOTION on and make sure the "running man" while viewing a live stream is green ( means motion is activated ).

If not green, then a rule/mode is the problem for that camera, if it is green make sure the slider bar for sensitivity is moved up to at least 85%

( settings, camera rules, pick camera to see slider bar )

[Atomic81]

Thanks for the reply. I reset the cameras and the base station. After restarting the base station the camera SW updated to the newest version. Still no motion detection. Absolutely no response during motion detection sensitivity testing. Camera works fine but just no motion detection feature at all. Setup is simple and syncs easily so I feel there isn't anything I am doing incorrectly.

[TomMac]

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Atomic81 wrote:
snip.. so I feel there isn't anything I am doing incorrectly.

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Did you chaeck the 'running man'?

 If so, Sounds like a call to Netgear is in order

[Atomic81]

I finally got it to work.  I didnt realize the camera view doesn't necessarily correlate to the motion detection area.  Initially I had the camera at about 7 feet high on a bookshelf but pointing straight horizontally.  After mounting it and positioning slightly downwards I was able to motion detection.  

[ygrant518]

I opened battery case for 15 seconds. Closed it,light did not flash red. Went straight to blue. Put in new batteries.

[ygrant518]

I set up another camera,the camera works live but no motion detector

[jguerdat]

Post a screenshot of the location for possible positioning suggestions.