Camera live on desktop but will not show live on Andriod App

[Doublemint]

Hello, I just purchased VMS3130-100NAS from Best Buy. I have set up and installed the camera. My problem is that on my desktop I can see the camera " LIVE " but not on my Adriod App on my two devices... My devices are LG v 10 and Samsung Tab A. Both show that my cameras are " Off Line " I have call Arlo Support but they could not figure out a fix ... I sure would love to watch my cameras live on my Andriod Devices while away from home when needed. 

Appreciate community support

Thank you

[Doublemint · Accepted solution]

I figured out what the problem is by reading forums.... The latest Andriod App Update is flawed... I went back one update and now my camera works live on my Adriod Devices

[jguerdat]

Please submit a trouble ticket on this.  I'm going around and around with support on this.  It's the app, not the hardware.

[Doublemint]

Yes its the App. Latest update to the app did not work. I downgraded to previous version and have no issues

[jguerdat]

Did you get a case set up to report this to support?

[JamesC]

Doublemint,

Consider uninstalling the app entirely and download/install a fresh version from the app store. Do you still see this behavior?

If you need assistance in opening a case please let me know. Private message me with the email address associated with your account and I will help open a case if you have not done so already.

JamesC

[jguerdat]

@JamesC, as you're likely aware of by now, it's a known issue with v2.1.1 on Android.  Support has escalated the issue.  Just took too long to get to this point. I reported it on 7/5 and only yesterday got notification that it was being escalated.