Arlo|Smart Home Security|Wireless HD Security Cameras

Iphone 6 MODE incorrect

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PJMLAW
Apprentice
Apprentice

After last UPDATE my Iphone does not correctly control the MODE.  "Schedule" in MODE is off. Current with all software.  95% of time System will not Arm or Disarm using Iphone - will work only when using desktop.  Worked fine for 1 year until last update.

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JamesC
Community Manager
Community Manager

PJMLAW,

 

What iOS device/iOS version are you running?

 

JamesC

PJMLAW
Apprentice
Apprentice

Hi James - Thanks for your interest.  As I stated in my POST the IOS is the most current version- 9.3.2.  I worked with your Tech Support Staff extensively but the last set of instructions sent to me were just overwhelmingly complex and extensive.  I elected to not respond and allowed you to close my case taking a chance someone here might have a more efficient fix.  Thank you.

JamesC
Community Manager
Community Manager

PJMLAW,

 

If you provide me your ticket number in a private message that you have open with the support team, I can take a look and may be able to offer additional feedback.

 

JamesC

PJMLAW
Apprentice
Apprentice

Support closed it about a few days ago.  I don't have the number.  Thank you for your interest.

PJMLAW
Apprentice
Apprentice

Sorry, James.  I found it.

 

support case #27063514

 

Thank you!

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