two-step authentication verify page does not send an email with code

[jmercer66]

The two-step authentication verify page does not send an email with code. I do not receive an email. Checked spam filter no email. I was able to change my password so my email is working correctly. I do not have a smart phone so I cannot verify that way.

[StephenB]

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@jmercer66 wrote:

The two-step authentication verify page does not send an email with code. I do not receive an email. Checked spam filter no email. I was able to change my password so my email is working correctly. I do not have a smart phone so I cannot verify that way.

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Who is providing your email service? (gmail, outlook, aol, ... )

[jmercer66]

Thank you for your reply. Comcast is email provider.  Trying to get code for PC.

[jmercer66]

I forgot to add I use Outlook at access Comcast email.

[StephenB]

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@jmercer66 wrote:

I forgot to add I use Outlook at access Comcast email.

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I have confirmed that verification messages are getting through with gmail.  The Arlo email is identified as coming from "do_not_reply@arlo.com via amazonses.com" If comcast lets you whitelist emails, you could try whitelisting both arlo.com and amazonses.com. 

[jmercer66]

Added email addresses to Outlook whitelist.  I also screen my emails with MailWasher and add email addresses to that whitelist.  No change, no email or code. 

[StephenB]

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@jmercer66 wrote:

Added email addresses to Outlook whitelist.  I also screen my emails with MailWasher and add email addresses to that whitelist.  No change, no email or code. 

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You might need to contact comcast, and see if they are blocking amazonses.com.

[jmercer66]

I think the chase is afoot...  Let me plow through some of this.   --    https://duckduckgo.com/?q=is+comcast+blocking+amazonses.com+emails%3F&t=ffcm&ia=web

[jmercer66 · Accepted solution]

Nice hit, found it. I also found a bunch of good stuff comcast was blocking.    --   https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience