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two-step authentication verify page does not send an email with code

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jmercer66
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The two-step authentication verify page does not send an email with code. I do not receive an email. Checked spam filter no email. I was able to change my password so my email is working correctly. I do not have a smart phone so I cannot verify that way.

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jmercer66
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StephenB
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@jmercer66 wrote:

The two-step authentication verify page does not send an email with code. I do not receive an email. Checked spam filter no email. I was able to change my password so my email is working correctly. I do not have a smart phone so I cannot verify that way.


Who is providing your email service? (gmail, outlook, aol, ... )

jmercer66
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Thank you for your reply. Comcast is email provider.  Trying to get code for PC.

jmercer66
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I forgot to add I use Outlook at access Comcast email.

StephenB
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@jmercer66 wrote:

I forgot to add I use Outlook at access Comcast email.


I have confirmed that verification messages are getting through with gmail.  The Arlo email is identified as coming from "do_not_reply@arlo.com via amazonses.com" If comcast lets you whitelist emails, you could try whitelisting both arlo.com and amazonses.com. 

jmercer66
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Added email addresses to Outlook whitelist.  I also screen my emails with MailWasher and add email addresses to that whitelist.  No change, no email or code. 

StephenB
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@jmercer66 wrote:

Added email addresses to Outlook whitelist.  I also screen my emails with MailWasher and add email addresses to that whitelist.  No change, no email or code. 


You might need to contact comcast, and see if they are blocking amazonses.com.

jmercer66
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jmercer66
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Nice hit, found it. I also found a bunch of good stuff comcast was blocking.    --   https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience