- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Is anyone else seeing this in iOS apps' wifi cameras today and late last night? I saw this in before and after upgrading yesterday's app. I don't see this in https://my.arlo.com as well.
Thank you for reading and hopefully answering soon. 🙂
Solved! Go to Solution.
- Related Labels:
-
Arlo Mobile App
-
Troubleshooting
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This issue should now be fixed on the the latest version of the Arlo iOS app, which is 3.5.12. Please make sure to update to the latest version through the iOS App Store.
If you're still experiencing this issue, please let us know.
EDIT/UPDATE (Jan 11 2022): Some users are mentioning that they're not seeing version 3.5.12 on their iOS device. You may need to update your Arlo iOS app manually, which you can refer to here: How to manually update apps on your Apple device
Best answers
-
Our development team is still looking into this issue. We'll be sure to provide any new information or update when we hear back from them. We appreciate everyone's patience regarding this issue.
-
The development team is investigating this issue. We will provide an update as soon as we have more information to share with the community.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@ant wrote:Is anyone else seeing this in iOS apps' wifi cameras today and late last night? I saw this in before and after upgrading yesterday's app. I don't see this in http://my.arlo.com as well.
Thank you for reading and hopefully answering soon. 🙂
See what? Nothing in your title either describing what you see.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
https://i.ibb.co/dpyhJXK/BC800-A08-2820-4-F47-90-B3-2821400-A7-FF2.png
They keep coming up. 😕
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@ant wrote:
https://i.ibb.co/dpyhJXK/BC800-A08-2820-4-F47-90-B3-2821400-A7-FF2.png
They keep coming up. 😕
Have you tried force-closing the app (or restarting the phone)?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The issue seems to last for a second now. So weird.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Still there in today's v3.2.2 update in all iOS devices (iPhone 6 +, iPad air, and iPhone 11 Pro Max). It only lasts about a second.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Actually, it can be a second to almost a minute. 😞
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
StephenB: Yes even uninstalling, redownloading, and reinstalling the app.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi ant,
If you're still seeing this issue on the Arlo iOS app but not on the web client, I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I noticed they show up ONLY from other Arlo base station's cameras from another Arlo account with Account's Grant Access Friends. I am curious if anyone else is seeing this too.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It's great that you update firmware but why after more than 2 weeks does the APP show the message firmware updated instead of my cameras images on the devices tab. Happens every time I open the app. Used to show me my last image of what the camera saw and now it's a blurred image with "Firmware Updated" message and a green checkmark. Sometimes it clears on its own other times I have to close the app and reopen it to get the image back so I can click on it. Clearly a bug in the software. I am using latest ios app.
Oh, and it would be so much easier if you had a board for the APP itself and not just the cameras as this is APP releated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
App or web client? Have you tried clearing the cache of either/both?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
While another app gets the focus on my phone and then I go back to the Arlo app the camera will display firmware has been updated. It’s getting a little old. Wondering if there is a fix or if Arlo is even aware or cares. iPhone 12 Pro.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Have you rebooted your base? Have you rebooted the phone and reinstalled the app?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@jguerdat wrote:Have you rebooted your base? Have you rebooted the phone and reinstalled the app?
Yup.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have turned everything off and on again, I have synced the camera.
How do I stop it from appearing all of the time?
Thankyou
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Have you rebooted the base and reinserted the camera battery to get to a known state?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
You initially said you have "synced the camera". Does that mean you removed and resynced it? If not, try that.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Another confirmation case. This issue surfaced with the last FW update and has not stopped since. Each time you open the IOS Arlo APP, the first camera in the list always says "firmware updated". Yes, I have rebooted the base unit. Yes I have removed the batts from the camera and re-synced the device. Nothing works to make these annoying and now inaccurate messages stop when the firmware is not being updated (it's current) each time we open IOS. Stay safe. Stay alive. Peace.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Update: (BTW, I immensely dislike the forum's "edit my message timeout" being like a couple of mins)!!! Come on.
Having dealt with Arlo firmware updates in the past (multiple times), I resorted to my "fail-safe". I copy the name of the camera, then remove it. I then reboot the base (sometimes I do not unless this first attempt to correct whatever fails), then wait 15 mins, then re-add the camera I just removed. I set the camera up again from scratch and recreate the motion areas etc...
So far, closing the IOS app and reopening it, I no longer see the dreaded "firmware updated" message from this camera. In my case, it was the first camera in my listing so I re-positioned it to the top. GTG. Yeah - drastic but I've had problems after Arlo's FW updates in the past and the only way to re-stabilize my setup was this delete-readd path. Keep this trick in your rear pocket. It's solved lots of issues for me. I'll repost to here if the message returns. Stay safe, stay alive. Peace.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
-
Accessories
4 -
Activity Zones
1 -
Amazon Alexa
1 -
Apple HomeKit
2 -
Apple TV App
9 -
Applications mobile et en ligne
1 -
Apps
4 -
Arlo Go
3 -
Arlo Mobile App
543 -
Arlo Pro
36 -
Arlo Pro 2
1 -
Arlo Q (Plus)
3 -
Arlo Smart
141 -
Arlo Web and Mobile Apps
18 -
Arlo Wire-Free
30 -
base station
1 -
Batteries
529 -
Before You Buy
766 -
Can't view cameras live at all
1 -
Dépannage
1 -
Détection de mouvements
1 -
Features
906 -
Fehlerbehebung
1 -
Firmware Release Notes
93 -
Google Assistant
1 -
Hardware
1 -
home security
1 -
IFTTT (If This Then That)
105 -
Installation
1,987 -
Iphone 14 pro
1 -
Live view
1 -
Modes and Rules
1 -
Motion Detection
2 -
Object Recognition
3 -
Online and Mobile Apps
983 -
Online und mobile Apps
1 -
Order Not Going Through... help please!
1 -
Other Discussions
1 -
Partner Integrations
4 -
Security
1 -
Service and Storage
14 -
Smart Subscription
3 -
SmartThings
71 -
Troubleshooting
8,741 -
Videos
233 -
Vidéo
2 -
Warranty & Contracts
2
- « Previous
- Next »