new app update for iOS double displayed devices

[jqcastelli]

The new app update for iOS doubled the devices the. Wiped out my base station and set up. Fix it

[ArloCa]

It would be nice if a Netgear / Arlo rep came online to provide a progress update. Mine "repaired itself" but others still have issues. Has Netgear identified the cause or not?

[JamesC]

This issue is currently under investigation by the engineering team. I will post an update as soon as I have more information. We appreciate your patience in this process.

JamesC
 

[jqcastelli]

Thank you Jim. At least the primary list of cameras is picking up activity on my iPhone 5S but not my wife's 5C.

[NPeter]

I am observing the same issue showing duplicate devices on iPhone. I am seeing this issue since one week and I can't believe that Netgear is not able to fix it yet.

[jqcastelli]

Netgear may have a new programmer on staff and cannot get to the fix as fast as one would expect. As long as the system is still notifying you of possible intruders, it is doing its job. Give the IT staff a little bit of time to resolve this. I too hope it's soon.

[DPotato]

Same issue here. Reinstalling the app temporarily fixes the issue, however sooner or later the duplicate cams appear, with one set non-functional. Also since the last iPhone app upgrade push notifications are not working. I'm certain to have settings where notifications are completely allowed. I hope there is some fixes soon.

[jqcastelli]

It seems as though the programmers have created a camera class and a base class. In their haste somebody duplicated the classes. So each camera has a duplicate instance of its class variant. And those camera class instances owner is a base which also is identified in an instance of the base class variant. So now when you duplicate the base class through another instance the camera classes are also duplicated. The data in the first base and camera classes are updated properly but not in the dupes. Images, status, battery power, etc are null or void of data. Hope this helps

[jqcastelli]

I cannot trust the system to activate a notification any more. I just tested all cameras again this morning and the system failed miserably. There is a product liability issue here and I hope your Errors and Omissions insurance is paid and up to date. It would be advisable to address this in full force right now!!!

[Betstu2004]

The issue seems to be fixed as of this afternoon. Thanks!

[jqcastelli]

Betsyu2004 - I am still seeing duplicated and not getting all my notifications. Battery indicators are also off as I changed the batteries when I ran the 12/21 update.

[jqcastelli]

Dupe cameras are no longer seen but only 2 out of 5 cameras are shown as connected. Somebody progress but not enough Netgear. 10 days is a long fix cycle. Don't you use SourceSafe or something similar to protect your source code so you can roll back to a last known good version?

[jqcastelli]

It appears as though the duplicate cameras have disappeared and the intrusion alerts are functioning properly. Thank you Netgear for finally fixing the problem. I'm keeping an eye on my system for stability issues.

[jqcastelli]

My wife's iPhone is sharing the app but is not the master. Her iPhone 5c is not seeing any of the cameras. Hopefully Netgear is working on this issue and will be resolved soon.

[jguerdat]

If using a guest account, make sure all cameras are selected in Settings, Grant Access.

[jqcastelli]

My wife's cameras are now duplicated again and she still has no access. Not good. I deactivated her access privileges and reactivated her again. This duplicated the cameras.

[slickman]

I'm haing the same issue after using it for a few days, what gives?

[slickman]

Removing it from my iphone and re-installing fixes it but I don't know for how long.

[slickman]

I thought I made a good move going to this Arlo system but I'm begining to think otherwise. 

[jqcastelli]

Let the Netgear engineers work this out. If anyone has a breach of security that results in a crime being committed and no video evidence available, consult an attorney. Otherwise just keep contacting Netgear.

[jqcastelli]

Netgear should provide all of us in this forum with a free wireless camera with audio.

[Bownse]

I had this doubling start yesterday on my iPhone 6+. It does NOT happen on my iPad Mini 4 nor on the web interface.

I followed all of the recommendations (restarting, power cycling, uninistalling/reinstalling app, re-pairing cameras) and the app and firmware are all current.

The doubpling of all cameras remains an issue with the iPhone only.

[slickman]

I have a iphone 7+ and this happen to me.  I removed it from the phone from the phone and re-downloaded it to install and it worked fine.

[hottnerd85]

Same issue here, still no update?

[jqcastelli]

It may be an iOS issue with the iPhones. Is this app available on Androids?

[Bownse]

I know there are some basic differences between the iPad and iPhone but most of that has to do with the screen real estate.

Yet my iPad Mini 4 has always been fine while the iPhone 6+ continues to experience the problem regardless of re-installation, and Arlo firmware/reboot/reset efforts.

Both are iOS and both on the most current available version of iOS and Arlo app.