Arlo|Smart Home Security|Wireless HD Security Cameras

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navikas
Aspirant
Aspirant

i need help with sync.im pushing sync buton but light on ruter is off.and i cant sync cameras and ruter

1 ACCEPTED SOLUTION

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TomMac
Guru Guru
Guru

 A quick push on the sync button is all it takes, do not hold.....this is one of the more common mistakes 

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Morse is faster than texting!
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5 REPLIES 5
TomMac
Guru Guru
Guru

 A quick push on the sync button is all it takes, do not hold.....this is one of the more common mistakes 

--------------------------------------
Morse is faster than texting!
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navikas
Aspirant
Aspirant

i returned cameras to shop,i was not happy how its works.how i supoust to cancel netgear service?

JamesC
Community Manager
Community Manager

navikas,

 

I am sorry to hear that Arlo system did not fit your needs. Your service can be canceled by logging in to your Arlo account and navigating to Settings > Subscription > Change Subscription > select the Basic Plan (free). After the plan has been changed back to the free Basic subscription a refund will be issued.

 

JamesC

Bksears
Aspirant
Aspirant
It keeps asking for credit card info & my credit card has no available credit left on it. Why does it need to have available cr dit to offer a credit when you're going back to the "basic" subscription??
jguerdat
Guru Guru
Guru

It might be fastest to call support for this.

 

(408)-638-3750 (US)