Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
Discussion stats
  • 3 Replies
  • ‎2019-06-19 10:26 AM
  • 1072 Views
  • 0 Likes
  • 2 In Conversation
drsharp1
Aspirant
Aspirant
‎2019-06-19 10:26 AM

My iPhone Xs Max  will not play my Arlo library videos but will play live events can you help please.   Software Version 12.3.1.  What's the fix?

Labels:
0 Likes
Reply
Message 1 of 4
1,072
3 REPLIES 3
ShayneS
Arlo Moderator
Arlo Moderator
‎2019-06-20 10:53 AM

Have you tried to update to 12.3.2 & remove & reinstall your Arlo Mobile App?

0 Likes
Reply
Message 2 of 4
1,045
drsharp1
Aspirant
Aspirant
‎2019-06-27 08:34 AM

Yes and stil the videos do not play

0 Likes
Reply
Message 3 of 4
1,009
ShayneS
Arlo Moderator
Arlo Moderator
‎2019-06-27 10:34 AM

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

0 Likes
Reply
Message 4 of 4
1,002
Related Labels
Discussion stats
  • 3 Replies
  • ‎2019-06-19 10:26 AM
  • 1073 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.