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iPhone XS max not playing videos

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drsharp1
Aspirant
Aspirant

My iPhone Xs Max  will not play my Arlo library videos but will play live events can you help please.   Software Version 12.3.1.  What's the fix?

3 REPLIES 3
ShayneS
Arlo Moderator
Arlo Moderator

Have you tried to update to 12.3.2 & remove & reinstall your Arlo Mobile App?

drsharp1
Aspirant
Aspirant

Yes and stil the videos do not play

ShayneS
Arlo Moderator
Arlo Moderator

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support