Base Station Firmware Fail

[Carrasquilloj]

Was given my sister’s old Arlo, however, when I try to set up a new system the base station is detected, I create a unique name for it, but it fails the firmware update every time! Checked my internet speeds and their good.

Help!

[TomMac]

Do a full reset of the base ( delete it from you account first with Remove device )

* hold in the rest for about 10 secs till the LEDS flash amber*

then try and setup again... it should update at that time.

[Carrasquilloj]

I don’t have the option to “remove device” it’ll only let me add device.
I’ve reset the base and still no update.

[jguerdat]

Settings, My Devices, your devices, Remove Device. Before you do that, though, try turning the base completely off (power switch or pull the plug) and see if that fixes the update.

[Carrasquilloj]

“My devices” is not an available option. See attached.

Reset, unplugged still failed.

[jguerdat]

This implies that you never had the system set up before - is that correct? Have you held the reset button until the LEDs flash amber? What are the LEDs showing? How do you know the base need a firmware update if it's not even claimed yet?

[Carrasquilloj]

It was previously owned and given to me. I’m now attempting to set it up.
Upon attempting to “Set up New system” I cant get passed the firmware update.

Lights
Power: solid green
Network: solid green
Cameras: solid orange
All other lights are off.

[jguerdat]

Press and hold the reset button until the LEDs flash amber. When the base reboots, the Camera LED should be off (could still be amber). If that doesn't work, open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

[Mypifi]

Has the previous owner removed the device from their account first?