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iPhone XS max not playing videos

My iPhone Xs Max  will not play my Arlo library videos but will play live events can you help please.   Software Version 12.3.1.  What's the fix?

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Arlo Moderator

Re: iPhone XS max not playing videos

Have you tried to update to 12.3.2 & remove & reinstall your Arlo Mobile App?

Message 2 of 4
Aspirant

Re: iPhone XS max not playing videos

Yes and stil the videos do not play

Message 3 of 4
Arlo Moderator

Re: iPhone XS max not playing videos

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Message 4 of 4