arlo smart home records when disarmed
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We returned today and disarmed arlo from the driveway. Upon entering the garage, we received alerts of movement. Upon entering the house we received more alerts. We double checked our phones and confirmed arlo was disarmed. We then proceeded to receive over 30 alerts and videos saved in the library. I finally turned the base station off.
After turning it on 30 minutes later, with the system still disarmed, we again received numerous alerts and videos.
Any suggestions or solutions?
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
rickster46,
Are you continuing to see this behavior or was this a one-time occurrence? Were all of your cameras still recording and sending notifications or was this a specific camera?
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It happended for 2 successive days: all cameras were recording motion and phones were receiving alerts while system was unarmed unless base station was turned off. Until yesterday, base station was kept turned off unless we left home. Today it is on and the system seems to be working properly.
However, yesterday, when we attempted to access Arlo when away from home, all cameras gave the following message: "This Arlo device is offline." These "offline" cameras, however, did record motion, and alerts were sent.
Was the problem an Arlo glitch or is the issue at my end?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Check for firmware updates. Old firmware causes weird problems. If that looks good, your best shot is to remove everything from Settings, My Dev ices and start fresh. Use the Add Device button on the Devices tab to claim the base. Sync the cameras. Update firmware if prompted as you go. Verify that all cameras show in the Armed mode. Things should be good then.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi pbirrell,
Have you tried contacting customer support regarding this issue? I have attached the link below for you
-
Accessories
4 -
Activity Zones
1 -
Amazon Alexa
1 -
Apple HomeKit
2 -
Apple TV App
9 -
Applications mobile et en ligne
1 -
Apps
4 -
Arlo Go
3 -
Arlo Mobile App
527 -
Arlo Pro
36 -
Arlo Pro 2
1 -
Arlo Q (Plus)
3 -
Arlo Smart
136 -
Arlo Web and Mobile Apps
18 -
Arlo Wire-Free
30 -
base station
1 -
Batteries
529 -
Before You Buy
758 -
Can't view cameras live at all
1 -
Dépannage
1 -
Détection de mouvements
1 -
Features
897 -
Fehlerbehebung
1 -
Firmware Release Notes
93 -
Google Assistant
1 -
Hardware
1 -
home security
1 -
IFTTT (If This Then That)
105 -
Installation
1,983 -
Iphone 14 pro
1 -
Live view
1 -
Modes and Rules
1 -
Motion Detection
2 -
Object Recognition
3 -
Online and Mobile Apps
983 -
Online und mobile Apps
1 -
Order Not Going Through... help please!
1 -
Other Discussions
1 -
Partner Integrations
4 -
Security
1 -
Service and Storage
14 -
Smart Subscription
3 -
SmartThings
71 -
Troubleshooting
8,714 -
Videos
233 -
Vidéo
2 -
Warranty & Contracts
2
- « Previous
- Next »